Oral Answers to Questions

Debate between Yvonne Fovargue and David Rutley

Monday 8th November 2021 Commons Chamber

[Yvonne Fovargue (Makerfield) (Lab)]

T8. The new Help to Claim contract tender only specifies digital and telephone channels, yet a large number of claimants who need this service find those channels impossible to use and need face-to-face advice. Can the Minister confirm that there will be no removal of funds from face-to-face services and that potential claimants will still be able to access help via face-to-face advice?

[The Parliamentary Under-Secretary of State for Work and Pensions (David Rutley)]

We are committed to making sure that the best advice is available to people. We have clearly moved on from the depth of the pandemic, and we are looking at how best we respond. I will come back to the hon. Lady with more detail on how we propose to move things forward.