Faulty Electrical Imports

Yvonne Fovargue Excerpts

Tuesday 22nd March 2016 Westminster Hall

[Yvonne Fovargue (Makerfield) (Lab)]

It is a pleasure to serve under your chairmanship, Mr Davies.

I, too, associate myself with the remarks of the hon. Member for Strangford (Jim Shannon) about the people in Brussels. Our thoughts are with them today.

I congratulate my hon. Friend the Member for Swansea East (Carolyn Harris) on securing this important debate. I wish every success to her all-party group on home electrical safety. The issue is really significant, and in common with many Members throughout the House I pay tribute to Electrical Safety First, not only for its briefing but for the work it has done in the past, and I am sure will do in future, to highlight this important subject.

As we have heard, there is clearly a problem with the importation of faulty electrical goods, which seem to be flooding into the UK at the moment. As the hon. Members for Rutherglen and Hamilton West (Margaret Ferrier) and for Strangford said, however, we do not know how many electrical goods are being imported into the UK. I want to see an assessment of the amount, because what is caught at ports and borders is a small part of the overall number.

More than £90 million is spent on counterfeit products each year. As we heard from my hon. Friend the Member for Swansea East, the issue is partly one of intellectual property—many of the goods imitate those of well-known manufacturers, which have spent years building their reputations and garnering good will. My hon. Friend the Member for Merthyr Tydfil and Rhymney (Gerald Jones) spoke passionately about how the Hoover factory was integral to his constituency and about the pride people felt in that product.

Even now, undercutting the real thing damages legitimate businesses, wherever they are. Of course, the customer suffers. Made of cheap materials and shoddily put together, counterfeit goods perform badly and often break down, leaving the customer dissatisfied and out of pocket. More importantly, however—certainly to the debate today—such goods are not only substandard, but often dangerous to use. There is a real risk that they will increase the number of domestic fires. My hon. Friend the Member for Poplar and Limehouse (Jim Fitzpatrick) knows well the associated risks and the cost of domestic fires, whether human or economic.

As we heard from my hon. Friend the Member for Swansea East, over Christmas there was a spate of stories about counterfeit electrical goods—NutriBullets, hoverboards, dangerous hair straighteners, Apple accessories and so on. According to Electrical Safety First, more than 17,000 domestic fires a year in this country are caused by faulty appliances, with 40 to 45 deaths. Surely they should be more preventable.

Of course, it is easy to say that customers should be a bit more careful and check what they are buying, but often it does not occur to them that what they are buying could kill them. People tend to trust implicitly goods bought on trusted internet sites, assuming that they must be legitimate to be accepted on to sites such as eBay. We need more legislation to make websites responsible for the products that they sell.

People assume, like when they buy a fake leather bag when on holiday in Turkey, that they are simply getting a good deal, because the real thing seems overpriced. As we heard from the hon. Members for Glasgow North West (Carol Monaghan) and for West Dunbartonshire (Martin Docherty-Hughes), people on a low income always want to save money on goods, and the real thing is often overpriced. Many people—a quarter of people—buy fake goods knowingly.

We need more public education. I admit that I spent the weekend checking my iPhone chargers to see whether they are genuine, and it is really difficult to tell. What are the Government doing to increase consumer knowledge of the dangers of counterfeit goods and, equally importantly, of how to identify them? I had a magnifying glass out to look at some of the chargers to see whether the words were spelt correctly and whether they had a CEE notice. Surely, as the hon. Members for Strangford and for Rutherglen and Hamilton West mentioned, a charter mark would be an extremely sensible move so that such items are easily identifiable.

On consumer protection and the need to ensure that goods do not find their way into Britain, we have heard about the ports and border agents. Counterfeit goods should be quickly confiscated if found. However, we need to look again at product recall. Only last month the consumer campaigner Lynn Faulds Wood completed her independent review, in which she branded the product recall system as “out of date” and not working well enough.

Many people have mentioned the case of the Hotpoint tumble dryer that caught fire and destroyed a house. Two weeks on from news breaking of the Hotpoint, Indesit and Creda tumble dryer safety alert, the manufacturer had still not listed the affected products that potentially posed a fire risk. When a safety risk is discovered, the onus to initiate recall seems to be entirely on the manufacturer. That is not effective; the onus needs to be elsewhere. Certainly, as my hon. Friend the Member for Poplar and Limehouse and the hon. Member for Strangford said, people do not always fill in the little cards to register their goods. Why not? Because they assume, like everything else, that they will get loads of manufacturer information landing on their doorstep daily.

What happens to those who move house? No one keeps manufacturers up to date—I cannot remember doing that—which is why I support Lynn Faulds Wood’s central recommendation for a national product safety agency, endorsed and backed by the Government. It would be good to know whether the Minister feels that would be effective. Surely it is no coincidence that recall works so much better for unfit food, for which we have the Food Standards Agency.

Underlying the central recommendation is a call for improved funding and resources for enforcement agencies. We have heard a lot about how legislation needs to be strengthened, but it is no use having legislation unless we enforce it. Trading standards in particular has had huge cuts under this Government and the coalition Government—it has suffered a 40% cut since 2010. Some offices report a halving of staff; in fact, I have heard of offices that have only one staff member to protect the public.

In a recent exchange with me, the Minister said:

“Trading standards services are merely one of the enforcement mechanisms for consumer rights. Consumers can enforce their own rights, as established by the Consumer Rights Act, and trading standards services are working more efficiently across the country.”—[Official Report, 15 March 2016; Vol. 607, c. 781.]

I would be interested to know how he believes consumers can enforce their own rights when they are not aware of problems with faulty and unsafe electrical goods, or of the criminal rogue traders who deliberately flout the law. I would also like to hear what evidence he has for his statement that trading standards services are “working more efficiently”, given that the Government decided not to publish the trading standards review completed before Christmas, which undoubtedly found that trading standards are under-resourced.

Figures released by trading standards in March 2015 showed that more than 6,500 items a day were detained, and that nearly two in five interventions at ports and borders identified unsafe or non-compliant items— 64% of all LED lamps tested were unsafe. That is thought to represent a very small proportion of the volume of such products entering the country. Again, we need an assessment of that, and the enforcement agencies need resourcing. The £400,000 is welcome, but that is for National Trading Standards. It is often local trading standards offices that are the first port of call for worried consumers, and they are dropping in numbers.

This is not about cheap fake handbags that will not kill anyone; it is about counterfeit and dangerous electrical goods, and about the recall of goods that have been found to be dangerous. I finish with a quote from Lynn Faulds Wood’s review, which found

“the lack of adequate market surveillance to be a major problem in the UK, possibly the biggest problem.”