Northern Rail Timetable Changes

William Wragg Excerpts

Thursday 24th May 2018 Commons Chamber

[Mr William Wragg (Hazel Grove) (Con)]

It is a pleasure to have secured this debate, but that is in sharp contrast to the distinct lack of pleasure that hundreds of my constituents are experiencing as they try to travel to and from Manchester following this week’s introduction of Northern rail’s new, chaotic timetable. Northern rail’s revision to its timetable is negatively affecting services from Hazel Grove, Woodsmoor and Davenport train stations at the morning peak hour of travel, and there are also problems with the removal of the last evening service from Manchester to Romiley. I want to bring to the Minister’s attention the experiences of passengers as a result of the new timetable, and to show how unacceptable the situation is.

[Henry Smith (Crawley) (Con)]

This debate is, of course, about the Northern rail timetable changes that have caused such misery to my hon. Friend’s commuters, which I am sorry to hear about, but unfortunately the situation is the same with Southern railway at the other end of the country. I make a plea to the Department for Transport to impress on the franchises the need to sort this out. The timetable change has been worked on for many months, so they really should have been prepared.

[Mr Wragg]

I thank my hon. Friend for that intervention. There is surely no north-south divide in this situation.

The fault of the services, as I will explain, can be traced back to significant delays to the Network Rail upgrade works on the electrification of the Manchester to Preston via Bolton route. That has had a knock-on effect on Northern’s ability to run its timetable properly. Network Rail is ultimately the Government’s responsibility. What are Northern rail, Network Rail and the Department for Transport going to do to urgently solve the problem so that people can get into Manchester in the morning for work, so that pupils can get to school, and so that people can get home again?

The greatest—but by no means only—problem with the new timetable relates to the glaring gap in the morning rush-hour commuter service to Manchester. The service originates in Buxton and picks up passengers from Hazel Grove station, as well as from Woodsmoor and Davenport stations, which are just outside my constituency boundary but still used by a great number of my constituents. The train service is vital for people to get to work.

The new timetable, which came into effect this week, removed the two most popular peak-time trains: the 7.50 am and 8.01 am from Hazel Grove station, which went on to call at Woodsmoor and Davenport. That leaves a glaring hole. The new timetable has three trains in the space of half an hour between 7.9 am to 7.35 am, but then nothing calls at those three stations until just after 8.20 am. As I said, Hazel Grove no longer has the 7.50 am or 8.01 am service, and the 37-minute gap between 7.35 am to 8.12 am is far too long at that time of the morning.

Hazel Grove does fare slightly better, because an East Midlands train does call there, but it does not stop at later stations. Woodsmoor now has a 45-minute gap in service between 7.38 and 8.23, and then there is nothing until after 9 am. Similarly, Davenport has a 45-minute gap in service between 7.40 and 8.25, and then nothing until after 9 am.

The changes are having a massive effect on people’s ability to get into Manchester before 8.30 am. Oddly, from 9 am, the services resume to three an hour—at 10, 20, and 35 minutes past respectively. That is obviously a better service, but it comes too late for people to get into Manchester for work, and the situation is causing massive disruption. Many commuters are faced with the choice of being late for work because of taking a later train, or being forced to take an earlier train only to arrive at their place of work unreasonably early.

The change in the time of the arrival of the train from Buxton from 8.04 to 7.38 causes problems for local schools. For example, many pupils at Stockport Grammar School used the 8.04 service. The new timetable will have a significant effect on parents having to co-ordinate dropping off their children in the morning and arranging suitable childcare.

It is not only the gap in services that is causing the problem. The loss of two train services means that the same numbers of passengers are forced into fewer trains, so when a train does arrive, passengers have to stand in cramped conditions—they do not even have the privilege of a seat. People are in effect paying a premium rate to travel at that time although there are actually more regular services off-peak.

The situation was already bad with the 7.50 and 8.01 services, as they were generally quite overcrowded. One commuter even told me that last week their train had to be met by an ambulance at Piccadilly station because a passenger had passed out due to a combination of the hot weather and cramped conditions.

These changes will have a damaging and hurtful impact on the family and professional life of many of my constituents. Sadly, the view I hear from residents is that they have the impression that Northern, the Department for Transport and Network Rail do not care about passengers. There is extreme anger. The two words that have appeared most often in the dozens of letters and emails I have received on the subject have been “ridiculous” and “unacceptable”, and I must agree.

It is not just the weekday morning service that has been impacted, as the Sunday timetable also changed. It sees the last train to Romiley in my constituency from Manchester Piccadilly moved from 22.20 to 21.45, so the service runs 35 minutes earlier. That means people are no longer able to use the service after visiting Manchester on a Sunday evening, particularly if they are going to theatres and concerts as most events finish at 10 pm or later. The 22.20 train was already too early as passengers usually had to leave events so that they could make the last train home. Now there is absolutely no chance of people getting the last train at 21.45. Again, the situation is ridiculous and unacceptable.

I know that the Government are working hard to rebalance the economy and to support northern cities such as Manchester and the conurbation through the northern powerhouse strategy. Getting commuter train timetables right is essential for that. The impact of poorer services—cancelled trains, uneven timetables, less available rolling stock and overcrowding—will spill out from the rail network and on to our roads. The upshot will be that people are forced back into their cars. Money was recently invested at Hazel Grove station on a new multi-storey car park to encourage train travel, but now the morning service is so poor as to put passengers off. As the Minister knows—I have raised this many times in this House—the A6 corridor from my constituency into Manchester is one of the most heavily congested roads in the country, so a modal shift from rail back to road is not the direction in which we ought to be heading.

[Andrew Jones (Harrogate and Knaresborough) (Con)]

My hon. Friend is spot on in identifying the cause of the challenges faced by Northern rail with the implementation of the new timetable: the delay caused by electrification on the Manchester-Bolton-Preston line, which has had huge consequences. He has articulated the impact on his constituents incredibly clearly, but this is also happening in other parts of the franchise, including across the Pennines on the Leeds-Harrogate-York line. Does he agree that it is critical that Network Rail works with the Northern franchise holder and the Government, and keeps colleagues informed so that we know where we are? Does he agree that it should conclude the work as early as possible while planning appropriately? This is about planning to get more people off the roads and on to the railways.

[Mr Wragg]

My hon. Friend’s assessment is correct. We cannot get into a situation in which the buck is simply passed from one organisation to the other. It is clear that people need their commuter trains, and that is the end of the story as far as I am concerned.

This whole affair is clearly a great disappointment for Northern rail passengers, who need and deserve a proper service. However, I fear it could also detract from otherwise welcome and long-awaited improvements such as electrification, the 1,300 extra train services introduced across the Northern rail network, and the replacement of the uncomfortable, creaking and quite frankly detested Pacer trains, which I am assured is still on track.

Northern rail has been responding to customers by saying there is nothing it can do about the new timetable. It explains that the timetable is not the result of any decision made by Northern rail, but that it is, as my hon. Friend suggested, delays encountered by the Bolton electrification project, which is of course being delivered, albeit rather slowly, by Network Rail, that have had an effect on the timetable bidding process.

When Northern rail bid for the May 2018 timetable back in autumn 2017, it planned to include services in what has now become known as “the gap”, but those services were rejected by Network Rail, which has the ultimate say on the timetable. Such rejections are not uncommon in a timetable negotiation process, and in the normal course of things, the train operator would have negotiated with Network Rail to move services around a little to make sure all the services could fit in.

During the negotiation period, however, Network Rail announced that the electrification programme from Manchester to Preston via Bolton would not be ready in time for the May changes, which brings the delay to the completion of the project to two years. In the short term, the situation has severely affected plans to increase services and capacity across the Northern network.

Northern rail received the notification in January 2018. To be fair, that was incredibly late in the process, given that it normally takes at least six months to build a new timetable. Northern rail’s timetable planners have been working solidly on the new timetable since then, but have not been able to fit services into the gap.

To make matters worse, Northern rail had to build its timetable around those of other operators that had already had their timetables agreed by Network Rail. Just as airlines have to secure runway slots, rail operators have to bid for platform space at stations for their trains. The problem for Hazel Grove, Woodsmoor and Davenport services is congestion at Manchester Piccadilly.

The morning peak into Manchester, as could well be imagined, is incredibly congested, with many other operators bringing people in from right across the country and the wider region. It will be even busier from May, with TransPennine Express services coming into Piccadilly and heading to Yorkshire.

I have no doubt that Northern rail wanted to run services in the gap but, due to how congested things are at Piccadilly, it seems that that is just not possible. Apparently no more services will fit in. If Northern rail had been advised three months earlier of the delays to the Bolton project, there is every chance that it would have been able to maintain the existing peak service and build a better new timetable, if not one as good as it was. Regrettably, Northern rail did not have that chance.

When I met Northern rail’s regional director in April to discuss these issues, I said it was unacceptable for passengers to be deprived of morning services, particularly given the substantial gap in the timetable. I made it clear that the proposals will cause considerable inconvenience to all commuters. Following that meeting, the regional director undertook to make representations to Network Rail to see whether a compromise could be found.

There has been one glimmer of success in this whole affair. Residents close to Rose Hill station in Marple contacted me about the hour gap in the outbound evening service between 5.09 pm and 6.10 pm from Manchester Piccadilly, which had arisen because Network Rail had, bizarrely, scheduled a maintenance train to be on the line at the time. However, following my meeting with Northern, it agreed to run a 5.34 pm departure in the new timetable to provide an extra evening service. That is a small bit of good news. I was pleased to be able to work with Friends of Rose Hill Station on this, and I wish to place on the record my thanks for all its hard work.

Northern rail is placing the blame for this sorry situation on Network Rail. As Network Rail comes under the control of the Department for Transport, I am looking to the Government at least to bang heads together and hold these organisations to account.

In conclusion, I would like to ask the Minister a number of questions. How can this terrible service represent value for money for commuters? Does he agree that the time has come for Transport for the North, the regional transport body, to conduct a formal assessment of whether Northern rail is in breach of its performance targets, as set out in its franchise agreements? If that is determined to be the case, what action can Transport for the North take? What are the reasons for the further delay to the biggest infrastructure project necessary for Northern’s modernisation—the electrification of the Manchester to Preston route via Bolton—which has caused this mess up of the timetabling process? What assurances can he give that this work will not be further delayed? Do passengers really have to wait six months for the next timetable review, or can the Minister promise today to get things moving much more speedily? I am determined to keep working constructively with all concerned to get the urgent improvements to rail services that my constituents deserve, and I very much look forward to hearing the Minister’s reply.