Thames Water: Government Support Debate
Full Debate: Read Full DebateDepartment: Department for Environment, Food and Rural Affairs
Will Stone
Main Page: Will Stone (Labour - Swindon North)Department Debates - View all Will Stone's debates with the Department for Environment, Food and Rural Affairs
(2 days, 16 hours ago)
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Will Stone (Swindon North) (Lab)
I thank the hon. Member for Sutton and Cheam (Luke Taylor) for bringing forward this debate. I am a little surprised that there are only 10 things he hates about Thames Water; my list is significantly longer. It is a really important debate. I wanted to come into it with a balanced view, and not just slate Thames Water, but it is incredibly hard. I feel that Thames Water is systematically failing the public on pretty much every level. We have seen a lack of investment in infrastructure, which has resulted in mass pollution, the needless deaths of thousands of animals and fish and destruction to our natural habitat, which is completely unacceptable. At the same time as not investing, Thames Water has been paying out astronomical fees to its chief executive, and to its shareholders in dividends—that is completely ridiculous, and it is being passed on to my residents. We need to look at changing that.
Let me flip the page to other Thames Water failures and look at its customer service: it was attempting to charge a resident in Swindon North over £11,000, saying he was using an Olympic-sized swimming pool of water weekly. He battled for over a year, getting nowhere. It took one email from me to get Thames Water to come out and look at it—shock horror, he was not using an Olympic-sized swimming pool. Thames Water actually owed him money. It should not take a Member of Parliament emailing to intervene—that is completely wrong and unacceptable. Thames Water needs to be more accountable to the public.
In Swindon we also have flooding, like in every constituency. We have it from Priory Vale to Stratton St Margaret. Thames Water has agreed that it is at fault and that this is its problem, yet has done nothing about it. That is unacceptable. Residents cannot remortgage their house or move on, and are trapped in a situation where they have to accept that every year their house will flood while, once again, Thames Water makes more profit. That is completely shoddy and unacceptable.
We have also heard today about the increase in prices. I urge Ofwat to reject Thames Water’s new claim to increase prices. As we have said, Thames Water is not delivering and not accountable. What metric is it actually succeeding on? This is unacceptable. I am sure that everybody in this room would say that Thames Water should not increase its prices. I am pleased that the Government are planning to introduce more regulation, to monitor the sewage systems more and to give Ofwat more power. I just want to see it use that power.
I again thank the hon. Member for Sutton and Cheam. I thought that the debate would be a bit busier so I did not plan a long speech, but this issue is vitally important, and I look forward to hearing what the Minister has to say.