Social Security Claimant Deaths

Debate between Will Quince and Peter Heaton-Jones

Thursday 4th July 2019 Commons Chamber

[Will Quince]

The Department takes the death of any claimant extremely seriously and always conducts an investigation into the circumstances. The Department is continually working to improve its safeguarding practices, working with partner agencies and local government. The Department is presently undertaking a review of the departmental safeguarding policy and guidance available to staff, which will report in the autumn of 2019. The scope of the review is considering what more we at the Department can do to support vulnerable claimants, with an emphasis both on ensuring safety and on working with partners to provide the necessary support when and where necessary. The review covers all areas of DWP delivery activities.

The last independent review was in 2014. As I said in my opening response, we do not hold emails going back over 12 months, under our document retention policy. My understanding, however, is that the documentation was not requested by the independent reviewers, but we hold such information on the peer review process for six years. I should stress that we would share outcomes and lessons learned. As the hon. Lady rightly pointed out, we have about 20 to 25 internal process reviews a year —they do not all relate to suicides—but I would stress that we are fully compliant with the law when it comes to data.

[Peter Heaton-Jones (North Devon) (Con)]

From my work in the Department, I know that Ministers take this issue extremely seriously, and they will be concerned to hear about the cases that were reasonably and sensitively raised by the hon. Member for Oldham East and Saddleworth (Debbie Abrahams). Will the Minister confirm that whenever a claimant dies, a thorough review is undertaken by the Department and that that is the right process to follow?

[Will Quince]

I thank my hon. Friend for his question and the way he put it. We take all cases of this nature incredibly seriously, and the Department has undertaken 84 internal process reviews since 2015. It carries out such reviews for a number of reasons, not only in cases that relate to suicide. I stress that these reviews do not mean that the Department was at fault, and in the majority of cases they contain very personal information that it would not be right to publish. Nevertheless, it is incredibly important to carry out such reviews because, where lessons can be learned, they should be. Indeed, in numerous cases, they have been learned.