Civil Service Pensions

Wendy Morton Excerpts

Monday 26th October 2026 Commons Chamber

[Sally Jameson]

I agree with my hon. Friend that Capita’s performance has been absolutely abysmal. There are no excuses for it, and I will make no excuses for it and its terrible performance. I have more confidence in the rectification plan I outlined today, purely because of the involvement that Cabinet Office officials and experts have had in it, and because they now have access to the Capita systems and data, which they did not have before. That will allow us to properly hold it to account. On bringing the scheme in house, it is a manifesto commitment that we will have the biggest wave of insourcing in a generation. I am committed to that, as is everyone on the Labour Benches. I will continue to update the House on progress made on this policy.

[Wendy Morton (Aldridge-Brownhills) (Con)]

I recognise the Minister’s efforts to resolve this issue, and I am grateful to her for meeting me recently, but far too often, Capita remains completely unresponsive. Sadly, trying to get an appointment at the MPs’ surgeries is proving very difficult. Last week, I wrote to her about four outstanding cases in my constituency. Will she commit personally to reviewing those cases and securing me a detailed update, so that my constituents know what to expect and when to expect it, and when they will get the money that they are owed?

[Sally Jameson]

I thank the right hon. Member for meeting me recently and raising her constituency cases. I will ensure that I identify those four cases, follow them up personally, and get back to her as soon as possible. I am sorry to hear that she struggled to get an appointment at the surgeries. I will work with my officials to see if there is any way that we can increase capacity, so that everyone can get the appointment that they need.