(2 years, 10 months ago)
Lords ChamberMy Lords, when Covid struck, HMRC stopped answering its fraud-reporting phone line—the phones just rang and rang. The alternative way of reporting fraud online required entering intrusive personal details that most people were afraid to provide. How much fraud does the Minister estimate has been unreported due to the Government’s attitude towards whistleblowers?
The noble Lord’s question is focused on HMRC, but I can say that the expected losses to error and fraud in 2021 were £5.8 billion, and expected losses for 2021-22 will be published in due course. But a lot of work is going on in terms of recovery, and the expected recovery by HMRC is estimated to be between £1.3 billion and £1.5 billion.