Court Closures: Access to Justice

Debate between Victoria Prentis and Ellie Reeves

Thursday 20th June 2019 Commons Chamber

[Ellie Reeves]

The hon. Gentleman makes an excellent point. I, too, know the difficulties that this is creating for the police and the court service locally. These complex considerations have to be taken into account, but they are sometimes not thought about when introducing these sorts of reforms.

The current outline for a reasonable journey assumes that everything in court that day runs to time and to plan. Court listings are usually oversubscribed under the current set-up, so many people often make their way to court, which often takes several hours, in anticipation of a hearing that never takes place. Not only does that have negative consequences for victims, witnesses and defendants and inevitably cost more, given that solicitors’ fees must still be paid, but it is quite possible that the combination of more difficult journeys and the continued floating or warned-list system will lead to the unintended consequence of people just not turning up at all. Research has shown that those effects, combined with court closures, have led to an increase in no-shows and an increase in warrants of arrest for defendants in locations where magistrates courts have closed.

[Victoria Prentis]

Does the hon. Lady share my concern that the Department has done no real research on the number of no-shows?

[Ellie Reeves]

That is a good point. The reforms are being pushed through without a proper look at what they mean in practice.

A survey of Resolution members by the Family Law Group showed that nearly 50% of respondents said that the courts that they had historically used had been closed and that, as a result, many clients’ travel time to court had increased to two hours each way. There were also over 200 examples of clients suffering financially or emotionally as the result of a court closure or a failure in court administration.

I am also concerned that court closures are leading to a wider reduction in facilities and services available to those who interact with the justice system. Previously, people in court could attend a counter for assistance or advice, particularly when having to fill out the relevant paperwork for their hearings. Resolution’s evidence went on to detail the struggle that many of their clients experience due to the need to phone ahead to arrange things that were previously done in court at a counter. The evidence described clients calling a centre only to find that up to 100 people were ahead of them in the queue and finding that support staff, while not unhelpful, had only limited information, making it difficult to progress any queries. In addition, the fact that individuals now have to book an appointment before being able to attend the court counter creates another barrier to getting stuff done, both for professionals and for members of the public. As I stated earlier, given that vulnerable people are disproportionately represented among court users, reducing the availability of services and switching them to online or telephone-based solutions instead risks excluding many from full interaction with our justice system.

The overarching message from stakeholders is that, while reform can improve the workings of the court system, the pace at which courts have closed, combined with the inaccessible roll-out of the digitalisation reforms, has left behind a gulf in access to justice. Cuts to staffing will see those who have to use our courts system finding the whole process even more difficult to navigate. The courts and staff who are left have to deal with increasing caseloads. The Government’s reforms have a facade of ease of use and straightforwardness, but the cuts that have hit the courts have left us with a system in disarray.

In evidence to the Justice Committee, the Criminal Bar Association succinctly stated that

“many of the reforms already implemented and those proposed are framed too much around efficiency at the expense of ensuring a fair process for all.”

I urge the Minister to look at the speed at which the reforms are rolled out and to consider the evidence that too much is happening too quickly. He should also listen to the recommendations of the Public and Commercial Services Union and many other bodies involved in our courts and justice system and prevent any further court closures until it can be proven that they are not having a detrimental impact on access to justice.