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Department: Department for Work and Pensions

Vicky Ford

Main Page: Vicky Ford (Conservative - Chelmsford)

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Speaker’s Statement
Monday 18th March 2019

(5 years, 9 months ago)

Commons Chamber
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Guy Opperman Portrait Guy Opperman
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I am happy to assure the hon. Lady that her concerns will be taken up by the Department; a Minister will meet her to go through her complaint.

Vicky Ford Portrait Vicky Ford (Chelmsford) (Con)
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I was recently visited by a constituent who was very distressed during his personal independence payment assessment because he felt that the assessor had not understood his case or his records and did not have the full facts. When will we introduce video recordings, so that our assessors can be held to account?

Guy Opperman Portrait Guy Opperman
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My hon. Friend raises a legitimate point. Video recording is an important step forward introduced by this Government. The pilot from last November appears successful, and we are looking to do a full roll-out later this year.

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