Asked by: Tom Tugendhat (Conservative - Tonbridge)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what targets his Department sets to measure the performance of the Southeastern rail franchise.
Answered by Lord Johnson of Marylebone
The franchise agreement between the Government and each individual TOC includes benchmarks in three key areas – punctuality, cancellations and capacity. The Department monitors each train operator’s overall performance against these areas regularly and there are clear actions set out in the franchise agreement should performance drop below what is expected.
Further details can be find in the franchise agreement under Schedule 7.1, which can be found at https://www.gov.uk/government/publications/london-and-south-eastern-railway-limited
In terms of the future franchise, the Department set out its expectations in the Invitation To Tender which can be found at
Asked by: Tom Tugendhat (Conservative - Tonbridge)
Question to the Department for Transport:
To ask the Secretary of State for Transport, what discussions his Department has had with Southeastern on its compliance in delivering a minimum train length at all times on the Hastings Line, Paddock Wood Line and Maidstone East Line.
Answered by Lord Johnson of Marylebone
My officials regularly meet with Southeastern to discuss performance. We monitor Southeastern’s performance against their contractual targets. These targets include thresholds for short formations during the morning and evening peaks. These are measured across the franchise as a whole, not by line or route.