Tom Rutland
Main Page: Tom Rutland (Labour - East Worthing and Shoreham)Department Debates - View all Tom Rutland's debates with the Cabinet Office
Civil Service Pensions
Tom Rutland Excerpts(1 month ago)
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Nick Thomas-Symonds
I am grateful to Carol for her service. She can be assured that I will robustly continue to hold Capita to account. I do not know whether, in her particular circumstances, a hardship loan would have been appropriate, but if my hon. Friend writes to me with the details of Carol’s case, I will be more than happy to look into it.
Tom Rutland (East Worthing and Shoreham) (Lab)
Too many of my constituents are seeing delays to receiving their civil service pensions because of Capita’s failures. In some cases, it is causing serious hardship, and I am doing all I can to assist people to access their hard-earned pensions. Will the Minister outline what steps he is taking to ensure that correspondence from Members in this place, advocating for their constituents, is dealt with quickly by Capita?
Nick Thomas-Symonds
My hon. Friend puts his finger on the issue. That is why the Parliamentary Secretary escalated this problem to Mr Speaker, so serious was it. My hon. Friend can be assured that we will continue to hold Capita robustly to account on that.