(1 year, 8 months ago)
Commons ChamberIt is important to note that official error loss fell from 1.3% in 2019-20 to 0.9% in 2020-21 and to 0.7% in 2021-22. It is of course right for us to work constructively with individuals to identify appropriate repayment plans, ensuring that we live up to our legal obligations to get the money back into the Department, but I expect officials to work constructively with people, taking account of their specific financial circumstances. I should be delighted if the hon. Gentleman shared the details of this case with me so that I can look into it.