HM Passport Office Backlogs

Debate between Tom Pursglove and Chris Elmore

Thursday 12th May 2022 Commons Chamber

[Tom Pursglove]

I thank my hon. Friend for his question. Of course, I and ministerial colleagues recognise the distress caused when individuals cannot receive their passports in the timeframe that they seek. That is why we are taking steps to improve matters. On recruitment, I hear his point about trying to expedite this as much as possible. It is fair to say that we want to see progress made on that as quickly as possible, and I will certainly ensure that Home Office colleagues are sighted on his views. My hon. Friend the Minister for safe and legal migration has that at the forefront of his mind. We want to see that recruitment happen as quickly as possible.

[Chris Elmore (Ogmore) (Lab)]

I am grateful to you, Mr Speaker, for granting the urgent question and to my hon. Friend the Member for Blaenau Gwent (Nick Smith) for securing it. I have already raised separately with the Minister that I have constituents who applied for a name change on a child’s passport on 9 February. My office has chased it twice and we are nearly into week 15 of waiting for a response from the Passport Office. I echo the comments of the hon. Member for Bolsover (Mark Fletcher) about the MP hotline. This week, staff in my office have been cut off from the general hotline three times. I therefore welcome the PCH office. What reassurance can the Minister give us that the hotline will work properly and that calls will be answered? Many Members’ caseworkers are based in our constituencies, so the phone lines need to work. I plead with him to take up the particular issue of the child name change so that my constituents can travel in June on their long-deserved and very expensive holiday.

[Tom Pursglove]

I thank the hon. Gentleman for his question. If he shares the details with me, I will happily take that case away and look at it as a matter of priority. On the hotline-related issue for Members of Parliament, I hope I can provide some reassurance in saying that, in the light of the increased number of passport-related queries to the MP hotline, it has been arranged for non-operational HM Passport Office staff to supplement the work of MP account managers and help to provide MPs with a faster service. Of course, that is in addition to the service available in Portcullis House, which I would encourage colleagues to use if they require it.