Oral Answers to Questions

Debate between Tom Pursglove and Alex Davies-Jones

Monday 4th September 2023 Commons Chamber

[Alex Davies-Jones (Pontypridd) (Lab)]

T7. A constituent battling multiple sclerosis recently came to one of my surgeries after his PIP application was refused without ever receiving a face-to-face assessment—and he did request one. The automated letter dismissing his appeal used incredibly insulting and derogatory language. Without ever meeting him, the Minister’s Department declared my constituent fit and able despite this clearly not being the case. I am doing whatever I can to support my constituent, but surely the Minister will agree that PIP applicants deserve face-to-face assessments rather than this dismissive, humiliating letter language.

[Tom Pursglove]

If people wish to have a face-to-face assessment, they ought to be able to have one—that is the position. There are claimants for whom a different form of assessment—a telephone assessment or a virtual assessment—is more appropriate and is perhaps what they want, but that choice should be available to people, and providers should be facilitating that. Again, if the hon. Member would kindly share the details of that case with me, I will look at it as a matter of urgency.