Rail Services (South-East London)

Theresa Villiers Excerpts

Tuesday 1st March 2011 Westminster Hall

[The Minister of State, Department for Transport (Mrs Theresa Villiers)]

It is a pleasure to speak under your chairmanship, Mr Benton. I congratulate my hon. Friend the Member for Bexleyheath and Crayford (Mr Evennett) on securing the debate and on his passionate defence of his constituents, particularly his commuting constituents. He is a steadfast campaigner for his constituents. I am very much aware of the significant concern expressed about the quality of rail services in south-east London and Kent by my hon. Friend and a number of other MPs, stakeholders and passengers. It is good to see my hon. Friend the Member for Orpington (Joseph Johnson) and the hon. Member for Erith and Thamesmead (Teresa Pearce) here to take part in the debate as well.

I fully appreciate how important rail service provision is in the suburban constituency of my hon. Friend the Member for Bexleyheath and Crayford, where so many people commute into London every day and which I have enjoyed visiting on a number of occasions during the past 10 years or so. As he set out, recent months have seen an overall decline in the reliability of services under the Southeastern franchise, culminating in the huge disruption that occurred during the cold weather episodes at the end of last year. He outlined some of the most troubling examples.

Ministers and officials were in constant contact with train operators and Network Rail throughout the severe weather. I think that we all accept that, unfortunately, some disruption is unavoidable when extreme weather conditions occur, but it is imperative to ensure that lessons are learned from the severe problems that passengers experienced in my hon. Friend’s constituency and elsewhere during the severe weather at the end of last year. That is why we asked David Quarmby to conduct an urgent audit of how our transport networks performed. We now expect the rail industry to act on the findings of that audit.

I have already had many discussions on the cold weather episode with senior representatives of the rail industry and will be meeting them again soon for an update on extending the trial of heated conductor rails, which could make a significant difference to resilience on the third rail networks; strengthening de-icing arrangements; dealing with stranded trains; and, crucially, improving passenger information generally and during times of disruption.

My hon. Friend rightly said that that was exposed as a severe problem during the recent poor weather. Like him, David Quarmby emphasised that electronic information on its own simply is not enough; train operators need to ensure that staff are properly briefed so that they can give passengers as much information as possible about which services are running and what they can expect despite the disruption.

It is imperative that reliability on the Southeastern network improves. It is imperative that the train operator becomes more responsive to its customers, as my hon. Friends the Members for Bexleyheath and Crayford and for Orpington emphasised. I will ensure that their comments on step-free access at Crayford, the waiting rooms at Barnehurst, toilet cleanliness and the lifts at Orpington are passed on to the train operator. The rail reforms that we are considering are designed to give train operators more opportunities to invest in improvements to such facilities, to make them more responsive to passengers and to give them the right incentives to perform reliably and well.

I have asked the rail industry’s national taskforce specifically to consider the performance of Southeastern and Network Rail in Kent. We need improved performance from the operator and Network Rail, as the infrastructure provider, if we are to make the progress that the constituents of my hon. Friend the Member for Bexleyheath and Crayford want. I say that because Network Rail is responsible for about 60% of delays and cancellations on the Southeastern network.

My officials monitor Southeastern’s performance on a four-weekly basis. I met Charles Horton, managing director of Southeastern, on 14 February and I asked him a series of searching questions based on the concerns raised with me by MPs and their constituents, many of which my hon. Friend has echoed. In the coming weeks, I will follow that up with a further meeting with Mr Horton and the Network Rail route director for Kent, and I will expect them to set out how they plan to improve their performance and to respond to the concerns that have been rightly raised in the debate. I will interrogate them on their response to the Quarmby audit and on the lessons to be learned from the cold weather disruption, although I should emphasise that there was already a significant problem before the snow arrived, as my hon. Friend said. I will urgently seek assurances from Network Rail and Southeastern on how they propose to improve overall performance.

[Joseph Johnson]

In those discussions with the management of Southeastern, will my right hon. Friend please ask when fast trains will stop at Orpington during peak hours? Orpington is a major commuter town, but we do not have fast trains during peak hours. My constituents are on their knees begging for such a service.

[Mrs Villiers]

I appreciate the importance of that issue. Although my discussions will focus on the reliability of the current service, I am happy to take on board my hon. Friend’s representations, and we will obviously take them very seriously as and when preparations are under way for timetabling changes.

It is important to mention some major capacity improvements, which will be delivered in the years to come. Despite the crisis in the public finances, the Chancellor has prioritised rail, and £18 billion will be invested in rail capital projects during the spending review period. Our ambitious programme will deliver real benefits for rail users across the country, including in south-east London and Kent.

Thameslink is going ahead in line with its original scope, albeit over a slightly longer time frame than originally envisaged. That will virtually double the number of north-south trains and deliver up to 1,200 new carriages. It is too early to say exactly how the programme’s benefits will be shared between different areas, because timetabling decisions are still some way off. However, even those communities that do not benefit directly from the new upgraded services could receive cascaded rolling stock to relieve overcrowding.

As my hon. Friend the Member for Bexleyheath and Crayford recognised, the coalition has secured the funding to ensure that Crossrail is delivered in its entirety, including the Abbey Wood branch, which was the subject of so many scare stories from our political opponents. The project will deliver a 10% uplift in rail capacity across London and much improved access to jobs for many people across the capital, including south-east London, and in the south-east. It will open up new journey opportunities to docklands, the City, central London and our major airports. Furthermore, the Secretary of State recently announced that negotiations had been successfully concluded to allow a station box to be constructed at Woolwich. The coalition’s plans for rail therefore offer real potential benefits for people in south-east London.

I very much recognise the concerns that my hon. Friend’s constituents have expressed about rail fares. The retail prices index plus 3% formula was included in the franchise when Labour let it in 2005. That was to reflect the more than £600 million spent on 618 new rolling stock vehicles and the £93 million of investment in power supply, stations, depots and related infrastructure. Much as I would like to see the RPI plus 3% formula abandoned, that is unfortunately not possible in the current fiscal climate. The deficit we inherited from the previous Government means that we face some difficult choices, including asking passengers to pay a little more to support the massive investment in rail that I have just outlined, although we expect significant elements of that programme to benefit people across south-east London. None the less, it is imperative that the cost of running the railways comes down, because it is too high. Sir Roy McNulty is running an in-depth review into why the cost is so high. For the sake of taxpayers and fare payers in my hon. Friend’s constituency and across the country, we are determined to find the right solutions to deliver a more sustainable financial future for the railways.

My hon. Friend talked about his long-running campaign to extend Crossrail to Ebbsfleet. The route to Ebbsfleet was safeguarded in 2009, and we expect that to remain the case. Safeguarding preserves that option for the future. Of course, our current priority is to press ahead with construction and to deliver the Crossrail project within budget and according to the new timetable. However, we do not rule out the option of extension in the future.

My hon. Friend also raised concerns about the compensation regime that applies to Southeastern. I have not seen evidence that the figures have been dealt with inappropriately, but if any were drawn to my attention, I would of course take action. I recognise the concerns raised by his constituents about the way the compensation regime operates, and we are certainly happy to consider a more robust regime for future franchises that perhaps gives passengers more effective protection.

[Mr Evennett]

I am grateful for that helpful answer, but Southeastern is so marginally over the figure that one can understand constituents being sceptical.

[Mrs Villiers]

I am aware that there is a lot of concern and scepticism about the figures, but, as I said, I can reach a judgment only on the basis of the facts that are presented to me. My hon. Friend will appreciate that Southeastern is legally required under the franchise to have its figures independently audited, so we have that safeguard of an independent check on the figures.

In conclusion, it is vital that Southeastern and Network Rail significantly improve their performance on the lines serving my hon. Friend’s constituency and the whole of south-east London, as well as on its routes in Kent. I will continue to press both on the issue, and I very much welcome the opportunity to debate it today.