HM Passport Office

Debate between Baroness May of Maidenhead and Jessica Morden

Thursday 12th June 2014 Commons Chamber

[Mrs May]

It will be for people to bring it to the attention of the Passport Office that they have an urgent need to travel. We intend to make it clear on the website so that people can go online and see that in detail and see what the process is. In that way, they will be absolutely clear about what they need to do and how they qualify.

[Jessica Morden (Newport East) (Lab)]

When the Government tried to shut Newport passport office a few years ago, staff and unions warned at the time that cuts would impact on the service, and they have been proved right. It would be good if the Home Secretary could at least acknowledge that putting the full processing function back into Newport, along with the jobs that we lost, would be a start. Will she also acknowledge that it is not only the customers who are suffering badly at present? The situation is putting stress on the staff, such as those in the Newport office, who are under immense pressure because of this Government’s incompetence.

[Mrs May]

At the time those decisions were taken, the point was raised in the House and Ministers responded to it. It is absolutely right, from the Passport Office’s point of view, that it should look at how it can provide services as efficiently as possible. I want to make sure that in going ahead, we review how it is providing those processes and how it is operating its system so that we make sure that customers are getting the best possible service. But I return to the point that we have seen demand levels—applications for passports—higher than they have been for 12 years. Action has been taken and is continuing to be taken to ensure that we can deal with those applications.