Govia Thameslink Franchise Debate
Full Debate: Read Full DebateDepartment: Ministry of Housing, Communities and Local Government
Teresa Pearce
Main Page: Teresa Pearce (Labour - Erith and Thamesmead)Department Debates - View all Teresa Pearce's debates with the Ministry of Housing, Communities and Local Government
Govia Thameslink Franchise
Teresa Pearce Excerpts(6 years, 2 months ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
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Joseph Johnson
GTR will be proactively contacting my right hon. Friend’s constituents when they are in the group of severely affected passengers who hold season tickets. GTR will actively get in touch with them to ensure that they get the compensation to which they are entitled. GTR has been making significant progress with driver training, which is part of the underlying problems with the disruption, and we are pleased with that progress. That plays a part in ensuring that services are getting back to where they need to be.
Teresa Pearce (Erith and Thamesmead) (Lab)
I listened to what the Minister said about reviewing the contract to see whether the terms had been adhered to; surely the contract is to run a rail service and surely GTR has not done that. What other business would possibly stay in business if it had to compensate its customers on a daily basis? What will it take for this contract to be withdrawn?
Joseph Johnson
The important questions that the hon. Lady raises will be answered by the Glaister review and the departmental hard review. We need to establish what responsibility GTR had for the disruption that passengers have experienced, while recognising that other actors are involved that also have a share in what has happened, including Network Rail.