Business of the House

Tasmina Ahmed-Sheikh Excerpts

Thursday 19th January 2017 Commons Chamber

[Mr Lidington]

I am happy to give consideration to that proposal and to discuss it through the usual channels, because such matters are agreed by consensus if possible. However, if we add time to questions to those Departments, one of two things has to happen. Either we take time off other Departments or we extend the cycle of departmental Question Times to six weeks, rather than five, which leaves a longer gap before hon. Members have the opportunity to question the Secretary of State from any one Department.

[Ms Tasmina Ahmed-Sheikh (Ochil and South Perthshire) (SNP)]

This week saw the release of the damning National Audit Office report on the Concentrix scandal that demonstrated institutional incompetence and neglect at the heart of all the agencies involved. The vast majority of victims have not received compensation. I have written to the Prime Minister, asking her urgently to intervene in the matter, and I hope that the Leader of the House will support me in that endeavour.

We really must have a debate in the House about the scandal, because people who are receiving money that they should have had in the first place are getting it in instalments, as opposed to in one lump sum, which affects their ability to claim other benefits to which they are rightly entitled. We would like an opportunity to tell Ministers how much our constituents are being affected, so that justice can be done. This is an embarrassing situation for the Government which requires immediate rectification.

[Mr Lidington]

We are very clear that the service provided by Concentrix was poor, and it was right that the contract was scrapped. HMRC has apologised, and it knows that it has to learn some lessons from that contract and what happened there. When it became clear that Concentrix’s customer service issues could not be rectified by Concentrix, HMRC took back 181,000 incomplete cases, and rightly redeployed hundreds of its own staff to deal with this work. All those cases were finalised by 3 November. HMRC has then also had to deal with mandatory reconsideration requests, of which 36,000 have been received, and it has allocated additional staff to that work so that requests can be dealt with quickly and payments restored where claimants are entitled to them. There may be an opportunity for a Back-Bench or Westminster Hall debate on this issue, further to the airing it has already had in this Chamber, but I think HMRC was right to give priority to the incomplete cases and to deal with those first. It is now proceeding as rapidly as it can to sort out the remaining mandatory reconsideration requests.