Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Department for Business and Trade:
To ask the Secretary of State for Business and Trade, whether he plans to review the Consumer Rights Act 2015 to protect consumers from losing access to paid-for digital content when support for (a) devices and (b) platforms is withdrawn.
Answered by Kate Dearden - Parliamentary Under Secretary of State (Department for Business and Trade)
The department currently has no plans to review the Consumer Rights Act 2015 (CRA).
Under the CRA, goods or digital content must be of satisfactory quality, fit for a particular purpose and as described by the seller. A trader can upgrade, fix, enhance and improve the features of, or add new features to, digital content so long as it continues to match any description given by the trader. It must also continue to conform with any pre-contract information as to main characteristics, functionality, and compatibility provided by the trader.
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, what plans his Department has to publish Great British Energy – Nuclear’s assessment of Scotland’s potential for new nuclear power.
Answered by Michael Shanks - Minister of State (Department for Energy Security and Net Zero)
It has not proved possible to respond to my hon. Friend in the time available before Prorogation.
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Department for Digital, Culture, Media & Sport:
To ask the Secretary of State for Culture, Media and Sport, what discussions she had with the Scottish Government prior to the closure of the Listed Places of Worship Grant Scheme.
Answered by Ian Murray - Minister of State (Department for Science, Innovation and Technology)
I refer the Honourable member to my answer of WPQ 120123.
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Department for Energy Security & Net Zero:
To ask the Secretary of State for Energy Security and Net Zero, if he will publish Great British Energy-Nuclear’s assessment of Scotland’s potential for new nuclear power.
Answered by Michael Shanks - Minister of State (Department for Energy Security and Net Zero)
Ministers have asked GBE-N to assess Scotland’s potential for new nuclear power, including around areas that have previously hosted nuclear stations, such as Torness and Hunterston. Scotland has made a significant contribution to British nuclear power and, having previously hosted nuclear power stations, we expect that areas of Scotland will have positive attributes for new nuclear.
Whilst the government is not in a position to share outcomes of GBE-N’s assessment, it remains open to discussions with the Scottish Government on deploying new nuclear technologies in Scotland.
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, when they will respond to the correspondance dated 10/02/2026 regarding the Civil Service Pension Scheme.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
I can confirm that your letter to Rt Hon Anna Turley MP, dated 10 February 2026, has been passed to me as the Minister responsible for this policy, and I have replied to your letter. Please accept my apologies for the delay. The Government is committed to transparency and accountability, including through clear and timely responses to correspondence.
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what minimum service levels apply to Capita’s telephone helpline for Civil Service Pension Scheme members.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.
The Cabinet Office has mandated Capita that they must restore service levels by the end of June 2026. We are using every commercial lever at our disposal, including withholding payments for deliverables that have not been met. We also reserve the right to take further formal action to ensure the service returns to the required standards.
In the week commencing 20 March 2026, the average wait time was 2 minutes and 3 seconds, with 70% of calls answered in less than 30 seconds. Improvements are still to be made to ensure calls are answered as per the agreed contractual rate.
Capita has made lump sum payments to 10,147 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.
To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, what contractual minimum service levels Capita is required to meet in administering the Civil Service Pension Scheme; what penalties apply when those standards are missed; and how often such penalties have been applied in the last 12 months.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.
The Cabinet Office has mandated Capita that they must restore service levels by the end of June 2026. We are using every commercial lever at our disposal, including withholding payments for deliverables that have not been met. We also reserve the right to take further formal action to ensure the service returns to the required standards.
In the week commencing 20 March 2026, the average wait time was 2 minutes and 3 seconds, with 70% of calls answered in less than 30 seconds. Improvements are still to be made to ensure calls are answered as per the agreed contractual rate.
Capita has made lump sum payments to 10,147 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.
To provide immediate financial support to those who may need it, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Cabinet Office:
To ask the Minister for the Cabinet Office, how many bridging loans have been provided to pensioners affected by delays since Capita took over administration of civil service pension administration; and what is the total value of bridging loans provided.
Answered by Satvir Kaur - Parliamentary Secretary (Cabinet Office)
The Cabinet Office awarded the contract to administer the Civil Service Pension Scheme to Capita in November 2023 under the previous government.
The issues and delays facing a number of civil servants and pension scheme members in receiving their pension quotes are unacceptable. I want to reassure you that this Government has taken firm action to help put things right as soon as possible. We have agreed a clear recovery plan with Capita, which includes specific milestones and accountability targets for delivery. For priority cases, we have deployed additional resources and improved communication with affected colleagues, so that staff, both former and serving, receive the quality of service and support they deserve.
Existing Key Performance Indicators (KPIs) have been enhanced and strengthened to deliver improved performance and higher penalties for failure, including financial penalties. These have already applied in respect to Capita's performance with recent issues and delays in administering the Civil Service Pension Scheme.
Capita prioritised the most urgent cases and by the end of February, all death in service cases were either settled or progressed to the final stage or awaiting a member response. The same position was reached for ill health retirement applications by mid-March.
Capita has made lump sum payments to 8,979 members, the majority of whom have retired but are not yet receiving their pension, and are on track to bring these members into regular pension payments by the end of April.
To provide immediate financial support to those who may need it, including those who have been dismissed with compensation, arrangements are in place for interest-free bridging loans typically up to £5,000 or £10,000 in exceptional cases to most recent retirees facing payment delays. This is alongside interim lump sum payments being made to provide immediate funds to retiring members. The pension scheme continues to make monthly pension payments to approximately 730,000 existing pensioner members on time.
To mitigate member hardship, employers have issued £6.4 million in Transitional Support Loans to 1,225 members.
The latest position of the Civil Service Pension Recovery Plan Update is available at this weblink: https://www.gov.uk/government/publications/civil-service-pension-recovery-plan-updates
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Department for Business and Trade:
To ask the Secretary of State for Business and Trade, what steps his Department is taking to support the pottery and ceramics sector with industrial energy costs.
Answered by Chris McDonald - Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
The Government is aware of the pressure of high industrial energy costs on the ceramics industry, including the pottery sector. A small number of electricity-intensive ceramics businesses, including in the technical, advanced, and brick sectors, will benefit from the recent uplift to the Network Charging Compensation Scheme. Some advanced and technical ceramics businesses will benefit from future eligibility within the British Industrial Competitiveness Scheme. Department for Business and Trade officials regularly engage with ceramics businesses and the sector’s main trade association, Ceramics UK, to explore how other ceramics sectors can be supported.
Asked by: Susan Murray (Liberal Democrat - Mid Dunbartonshire)
Question to the Department for Business and Trade:
To ask the Secretary of State for Business and Trade, with reference to the Answer of 27 March 2026 to Question 122950 on Small Businesses: Coronavirus, whether he plans to publish a Scotland-specific assessment of the adequacy of financial support available to people in Scotland who lost their businesses during the covid-19 pandemic, including support delivered through UK Government-backed schemes.
Answered by Blair McDougall - Parliamentary Under Secretary of State (Department for Business and Trade)
Administration of Covid-19 grants was devolved in Scotland. A Scotland-specific report would therefore be a matter for the Scottish Government.