Elderly and Vulnerable People: Loneliness and Isolation

Stuart Andrew Excerpts

Wednesday 6th December 2023 Westminster Hall

[The Parliamentary Under-Secretary of State for Culture, Media and Sport (Stuart Andrew)]

It is a pleasure to serve under your chairmanship, Mr Sharma. This is my third Westminster Hall debate today; clearly, I am the only Minister on duty. However, that brings with it a personal achievement because it means I have been in this room more often that the hon. Member for Strangford (Jim Shannon) today.

I thank my hon. Friend the Member for St Ives (Derek Thomas) for securing the debate and all hon. Members for their thoughtful contributions on this important issue. It really is important to raise the profile of loneliness and isolation among elderly and vulnerable people. I welcome the opportunity to talk about what we are trying to do in that area.

Loneliness does not discriminate. The Government are committed to ensuring that everyone can benefit from the power of meaningful connection, particularly the most vulnerable members of our society. Loneliness is a complex issue that we can only address in partnership and across sectors, and I want to celebrate the meaningful work being done in many of our constituencies to further and encourage those social connections. Much of that work is carried out by the civil society sector: for example, Age UK, which we have heard about and which has been referenced today for its excellent work, and those organisations that are vital in the mission to tackle loneliness. The Jo Cox Foundation, of course, has done tremendous amounts of work on that important area.

Research that we have commissioned shows that those who are most vulnerable and at risk of loneliness include those who live alone, disabled people, LGBT people, young people—which is why we have focused very heavily this year on a campaign for students going to university for the first time—and those on lower incomes, to name a few. The hon. Member for Caithness, Sutherland and Easter Ross (Jamie Stone) rightly raised the issue of young carers. I also want to think about young people who are in care. I was really struck when we heard from a young person in care at the APPG meeting. The most heartbreaking thing she said was, “I’m never going to be in a place long enough for it to be worth trying to form friendships.” That should not be something we hear from young people.

However, people of all backgrounds can experience loneliness at any time of life. There are also certain life events that can trigger loneliness, such as retirement, divorce and bereavement. If people feel this way always or often, it can have a serious impact on physical and mental health and wellbeing. Government action to tackle loneliness among the most vulnerable in our society is driven by the three key objectives set out in the world-first strategy for tackling loneliness of 2018: to reduce the stigma of loneliness by building the national conversation, to drive a lasting shift so that relationships and loneliness are considered by organisations across society, and to improve the evidence base to make a compelling case for ongoing action.

To reduce the stigma of loneliness, the Government have a national communications campaign that has reached millions of people to raise awareness and provide advice on what people can do to help themselves and others if they are feeling lonely. Last year, our campaign became part of the Department of Health and Social Care’s “Better Health: Every mind matters” campaign. This year, we published research exploring the prevalence of stigma associated with loneliness in England. That research found three types of stigma: self-stigma, perceived social stigma and actual social stigma. One of the key findings was that older people feel stigma around loneliness driven by concerns that they will be a burden to their family and lose their independence. For example, some older people felt that their role as a parent meant that they were not meant to seek support from their children. That research is informing our work on building the national conversation on loneliness.

During loneliness awareness week this summer, I shared my personal experience of loneliness with The Times and The Sun. I have to say that I was overwhelmed by the response I had from people right across the globe. It revealed that, despite awareness raised during the pandemic, it is still unusual to speak about loneliness in public. I hope that my small contribution will play a small part in helping to reduce stigma around loneliness. As the Minister responsible, if I cannot talk about it, how can I get everybody else to start talking about it?

We are committed to driving a lasting shift in Government and across organisations in society to ensure that loneliness is considered as a matter of course in all policymaking. Since the publication of the strategy in 2018, the Government and their partners have invested almost £80 million into tackling loneliness. At the local level, we have supported community projects, such as song-writing groups in Devon and dance classes in Bedfordshire, which benefit vulnerable older people in the community. We have also supported health and wellbeing projects, such as online chat services in Durham, and projects that support education, climate and the environment, such as nature walks in Lambeth. We have also taken nationwide action, such as expanding the social prescribing programme, which connects people to activities and services in their communities to meet their wellbeing needs. That helps to tackle loneliness at its source and reduce the impact on public services.

While digital technology can be a great resource to connect people, that opportunity is not equally available to all, as we have heard from many here today. That is why we recognised the importance of it during the pandemic. The Department for Culture, Media and Sport invested £34 million to help the sector adapt to get more people online by giving them the support, devices, data and skills they need to be able to connect. We are continuing to work closely with stakeholders to understand the challenges that digital inclusion presents, and I will raise the matter continually with my colleagues to consider how the services we provide can be more mindful of those challenges. This must be a cross-sector effort. I applaud Sky for its “Sky Cares” initiative, which incorporates befriending into the roles of its call centre staff, and Barclays for its “Digital Eagles” initiative, which involves visiting existing groups to bring digital banking skills to those who need it most.

We are committed to tackling loneliness for all, and in March 2023 we launched the know your neighbourhood fund, a package of up to £30 million to create volunteering opportunities and help reduce loneliness. It will go to new and existing activity in 27 of the most deprived areas. I recently visited one of the projects in Hull, where Age UK was running a befriending service. It was creating volunteering opportunities for younger people to befriend older people who have been feeling isolated, and make them feel part of the wider community. Just a few weeks ago, I visited Waterside Farm Leisure Centre on Canvey Island, one of the recipients of Sport England funding designed to bring investment into local communities. I had the chance to take part in an exercise class with elderly people, many of whom were coming together simply because it was an opportunity not only to be active but to meet with other people.

In 2021, we launched the tackling loneliness hub as a dedicated online forum to connect individuals and organisations working to tackle loneliness. Members can develop relationships, learn and upskill from events and workshops, and share the latest research and insights on what works. Organisations represented include Age UK, the English Football League Trust, the Co-op Foundation and the British Red Cross. Membership now stands at over 600 organisations from the public, private, academic and charity sectors. It is worth highlighting the fact that we are recognised as world leaders. I have been pleased to welcome and have conversations with people from Sweden, Japan, Finland and the United States, and we continue to work across countries to learn from each other.

I am conscious of time and the need for my hon. Friend the Member for St Ives to be able to sum up, but I will just say that we recognise the fact that loneliness can affect all people, regardless of their background. We know that there are specific issues around each set of people we are talking about, but we will continue to work closely together, right across Government. I have brought together Ministers from 11 different Departments, and we will continue to work closely so that we do not lose momentum, but do everything we can to tackle loneliness in this country. As others have said, as we approach Christmas, if we see someone alone, we should just stop and say hello; it might be the only gift they get this Christmas. But let us continue that in January, February, March and the rest of the year.