Business of the House

Steve Yemm Excerpts

Thursday 10th September 2026 Commons Chamber

[Sir Alan Campbell]

I am obviously concerned about the collapse of Papyrus, and I will raise the hon. Lady’s concerns with colleagues. In previous responses, I have outlined our strategy and what we intend to do going forward, but I understand the urgency of what she is saying, so I will take it up with colleagues.

[Steve Yemm (Mansfield) (Lab)]

Many hon. Members, from all parties, remain incredibly frustrated by Capita’s performance and the ongoing failures relating to its administration of the civil service pension scheme. My office is dealing with many cases on behalf of constituents in Mansfield who are struggling to access their pensions in a timely manner, and I am sure other Members are dealing with similar cases. The delays are now simply beyond acceptable. Will the Leader of the House ask ministerial colleagues to provide the House with an urgent update?

[Sir Alan Campbell]

Following the move to Capita, the service levels have been completely unacceptable. Our immediate priority was to stabilise the service and give current and former civil servants the service they deserve. I urge my hon. Friend, and all hon. Members who are concerned about the issue of Capita, to contribute to the Westminster Hall debate on this topic next Tuesday, so that they can hear directly from Ministers. Before that, I would point them towards the written ministerial statement that was published very recently. It not only sets out what the Government are doing about the issue, but gives a commitment from the Minister to provide the House with a substantive update in October, following the conclusion of the technical audit and report from the remedial adviser, so the update that he seeks is on its way.