Crown Post Offices: Franchising

Debate between Steve Reed and Gordon Marsden

Thursday 10th January 2019 Westminster Hall

[Mr Reed]

My hon. Friend makes an important point; clearly that has not been taken into account at all. My hon. Friend the Member for Wigan referred to an attempt to site a post office in a retail outlet called Bargain Booze. How inappropriate is that for many people—children, for instance, who might be going to a post office to use its services, but are walking through aisles of cheap, low-quality alcohol? That is entirely unacceptable.

[Gordon Marsden]

I endorse what my hon. Friend has just said. We had exactly the same situation in Blackpool, where a very well used sub-post office was transferred into that position. We managed to get some amelioration of the presentation of the booze, if I can put it that way, but it is not a welcoming environment for people to go into late at night to get the services of a post office branch.

[Mr Reed]

I agree completely with my hon. Friend’s important point.

Of course, it is not just customers who are suffering from the current franchising model. Many staff lose their jobs, only to be replaced in due time by lower paid staff. That, fundamentally, is how franchise partners deliver a service more cheaply. They cut staff numbers, they cut staff pay and they cut staff terms and conditions. In all seriousness, we are not going to protect our high streets or tackle growing levels of in-work poverty through a race to the bottom.

My final point is about the lack of a real forward vision for our post offices. Of course services have to change as society changes, but change does not only mean closure. The CWU has called for the Government and Post Office Ltd to set up a “post bank”, which my hon. Friend the Member for Wigan referred to earlier, along the lines of those seen working effectively in other European countries. Thornton Heath is an important district centre in my London constituency. Like many towns outside our cities, it no longer has a bank at all since Barclays closed its branch last year. Many small businesses in such areas trade in cash, and they need a bank in the locality—in the neighbourhood—to deposit the day’s takings. Not all businesses are digital and not all businesses are online. We are driving small businesses into ruin by allowing basic facilities like banking to be withdrawn. What a fantastic opportunity a post bank would be to revitalise our Post Office and our hard-pressed high streets at the same time—and what a crying shame that we lack a Government with either the ambition or the vision to seize it.

Local Government Finance (England)

Debate between Steve Reed and Gordon Marsden

Wednesday 10th February 2016 Commons Chamber

[Mr Reed]

I am grateful to my hon. Friend for making a very graphic illustration of the point I was making.

What this all means is denying vulnerable older and disabled people the home care they need. It means turning away frail, older people who cannot clean their own homes or cook their own food. It means closing down day care centres. It means cutting back on home care visits. It means leaving people stuck in hospital beds because they have no support to go to at home, with the knock-on effect of lengthening hospital waiting times for other patients.

[Mr Marsden]

Does my hon. Friend not think it bizarre that the Secretary of State should be trumpeting his reviews for the future for elderly people in places such as Blackpool, where we have a larger than average number of elderly and disabled people, but he is not prepared to identify the really savage cuts to adult social care in Blackpool, which is leading exactly to the sort of situation my hon. Friend describes?

[Mr Reed]

What is really worrying is that the Secretary of State does not seem to understand what is really going on in councils and in public services across the country.

Even Tory MPs were terrified of what voters would make of all this, and they threatened to vote it down. On Monday this week, the Secretary of State came to the Chamber with a fix to head off the rebellion. He announced he had found £300 million down the back of a sofa—he would not tell us where it had come from—and then handed nearly all of it to the wealthiest Tory councils as a sweetener just weeks before the council elections. Some 85% of the money will go to Tory-run areas and barely 5% to Labour-run areas, despite the fact that those Labour areas have suffered far bigger cuts since 2010. Whatever happened to the one nation Tories? What about the northern powerhouse? If the word gerrymander did not already exist, we would have to invent it to describe a fix like this.