(1 year, 2 months ago)
Commons ChamberThe hon. Gentleman is right to raise the challenges that disabled people face with the cost of living, but it is important to recognise that many disabled people receive various aspects of the wider package of support. That is materially relevant in answering this question. We have had some good debates on this issue in recent weeks, and I refer him to those.
(1 year, 4 months ago)
Commons ChamberIt is fair to say that the Department offers support according to ability and according to need. For the very vulnerable and in exceptional cases, we are able to refer claimants not only to visiting officers, but to the forms completion service. If my hon. Friend provides me with more details about his case, I will be happy to take a look, but I hope I can reassure him by saying that we are looking to digitalise the personal independence payment journey. That is currently in testing; it should help to provide greater signposting within the processes and towards other support for which people may be eligible, which I think is really welcome. I hope that he will welcome it, too.
In February, a survey carried out by the charity Mind and Censuswide found that 66% of people with a mental health issue who had experience of the benefits assessment system discovered that it made their mental health worse. The majority of negative decisions that make it to a tribunal are eventually overturned. When does the Minister expect an improvement in decision making and in the impact on people’s mental health?
I certainly think that journey times are an important factor. We want to provide certainty as quickly as possible in relation to people’s claims. Waiting times for PIP claims have come down very considerably, and the PIP journey is certainly shorter than in the pre-pandemic period. As I have said, I genuinely believe that there is a significant opportunity, through the reforms that we are introducing in the White Paper, to focus on quality decision making. Reducing the assessment burden will help us to get decisions right the first time, as will matching people who have particular conditions with assessors with the right expertise.