(5 years, 4 months ago)
Commons ChamberThe hon. Lady asked if the Chair could do anything to help. I can merely say that this is clearly a serious and urgent matter, and I am delighted to hear what the Leader of the House has said, which I am sure will move matters forward.
May we have a debate on UK resilience planning in the face of weather emergencies? I ask this because, last Monday, the people of Stirling experienced an extraordinary weather event, which resulted in widespread flooding and flood damage in the constituency. Will the Leader of the House also join me in expressing appreciation of the professional and highly effective response of the Scottish Fire and Rescue Service and Police Scotland; the business community and their employees; and especially the employees of Stirling Council—led by the chief executive, Carol Beattie, as well as Brian Roberts, head of infrastructure, David Creighton, head of roads and land services, and Kristine Johnson in relation to emergency planning—and the staff of Castleview Primary School, and Ochil House and Wallace High School, because it was one of their finest hours?
(6 years ago)
Commons ChamberOn a point of order, Madam Deputy Speaker. The hon. Gentleman is making comment on the speech given by my hon. Friend the Member for Gordon (Colin Clark), who is being reported as having said something he did not say. The hon. Gentleman should not be permitted to say that. How can that be corrected?
I appreciate the hon. Gentleman’s point, but it is a point of debate, not a point of order for the Chair. It is, I am very glad to tell the House, not my responsibility to adjudicate between Members who sit on the Government Benches and Members who sit on the Opposition Benches on particular points of fact. The hon. Member for Glasgow South West (Chris Stephens) is in order in the eloquent speech he is making.
(6 years, 4 months ago)
Commons ChamberIt is extraordinary that the SNP has chosen this subject for its half-day debate. What is even more extraordinary is the performance of the leader of the SNP in this place. It is with great sadness that I reflect on how diminished a personage he now is in the eyes of this House because of the way in which he has conducted himself in these debates. He has been largely impolite. He has shouted abuse across the Floor of the House. Does the hon. Lady agree that the standards of Parliament demand that we set a high standard—
(6 years, 11 months ago)
Commons ChamberDoes my hon. Friend agree that this was all designed in order to create a grievance—
Order. I do not like to interrupt the hon. Gentleman, and I let him do this earlier, but if he faces away from the Chair, no one can hear him. I certainly cannot hear him. He has to speak to the Chair, and not to the Member upon whom he is intervening. But I am sorry—I interrupted him, so I will allow him to finish his intervention.
Thank you, Madam Deputy Speaker. I had in fact finished my intervention, in which I asked my hon. Friend whether he felt that this was a designed grievance-manufacturing moment for the SNP.
(6 years, 11 months ago)
Commons ChamberOrder. That is not a point of order. If the hon. Lady wishes to make that point, she will have to intervene on the hon. Member for Stirling (Stephen Kerr), who currently has the Floor. Whether or not he takes her intervention would be a matter of great interest.
I can assure the House that the professionalism and dedication of DWP staff are not in question. I especially pay tribute to DWP staff in Stirling, who are doing a magnificent job in delivering this radical change—there is no question but that it is a massive change. That is why the Government are taking their approach to rolling it out, for which I applaud them.
I also warmly welcome the changes that were announced in the Budget. They went a very long way to meeting the concerns that I and other Members have expressed to the Government. I welcome the Secretary of State’s speech, and I also compliment the Minister for Employment for the detail that he continues to give to all of us who have a genuine interest in the success of universal credit. It is a major reform and it is long overdue. As we have rehearsed so often in these debates, it is a programme that encourages and facilitates a return to work by mirroring the world of work through its processes.
Of course problems arise when there is such a dramatic change, especially when it comes to the vulnerable in our society. When we try to encourage people to cope with making their own decisions and to stand on their own two feet, it is not easy, but that is the whole essence of welfare—to help people to help themselves. Surely that is a noble objective to which we can all subscribe.
Time is against me, but I want to mention some specific points that I would like the Minister to consider. DWP staff used to have a database of people— I believe that it was called the Apollo list—whom they could speak to about a specific case, but that ceased to exist in June. One of the main problems that remains is the capacity of DWP staff to talk to individuals—I am thinking about more than one for a particular case. I ask that this list of accredited and trusted partners is reinstated so that DWP staff can talk to a wider range of people, whom I would describe as being in the circle of concern for claimants, particularly those who struggle, who have learning difficulties or disabilities, or who, frankly—I say this with the greatest of respect—lead what can only be described as a chaotic lifestyle and need additional help.
Secondly money can be recouped from universal credit payments for a variety of bona fide reasons—council tax arrears, rent arrears, sheriff court fines or whatever. That is all well and good, but there has to be closer scrutiny of the minimum amount that people can be left to live on, otherwise we can cause unintended hardship. I would like to see a little more discretion in how those deductions are made.
Thirdly there have been some instances of universal credit overpayments. In such cases, there are attempts to recover the money, which is right and proper, but it feels as though DWP staff had more discretion in the past about how they went about recovering money. I would like the DWP to consider how it organises its staff and how they operate in front of claimants.
Fourthly, there is the issue of overpayments relating to local housing allowances. In some cases, payments have been made on the basis of full rent, but then there has been a reference to the local housing allowance, and it is discovered that there have been overpayments. There is then a request for a refund. Frankly, the process gets rather messy, because people have usually either spent the money, or paid it in rent. Perhaps these things could be addressed more directly and quickly if there were a circle of concern and a greater possibility of intervention by accredited partners.
Another concern I will add to my list is about the DWP’s capacity to provide visiting officers and outreach in rural areas. It is undoubtedly the case that applicants from rural areas face difficulties when they are required to attend jobcentres for interview, ID verification or ongoing appointments. The whole experience of going into DWP offices can be too much for some people. I am only talking about small numbers, but if the programme is to be a success—I ask Opposition Members to stop trying to pull this whole thing down—we need to be attentive to the needs of the most vulnerable.