Rail Infrastructure (Train Operating Companies)

Stephen Hammond Excerpts

Tuesday 6th December 2016 Commons Chamber

[Chris Grayling]

The hon. Gentleman has just described progress in Scotland, but the point that he has missed is that Scotland is the one place where we have a working alliance of the kind I am talking about. What he is describing is a step on the road to the model that I want to create across the railway, which he says builds passenger satisfaction. That is why this is the right thing to do. It is not about privatisation; it is about teamwork to deliver a better service for the passenger.

[Stephen Hammond (Wimbledon) (Con)]

Although Network Rail does many things well, it is often cumbersome and unresponsive to the customer. Will my right hon. Friend confirm that the purpose of his virtual operating companies is to bring scale benefits in cost and service to the customer?

[Chris Grayling]

My hon. Friend, who has great experience in such matters, is absolutely right. Right now, the incentives for team members in Network Rail are different from those in train operators. The incentive across the entire railway network should be to do a better job for the customer. Part of that process will involve aligning incentives so that everyone has the right motivation to deliver for the people who matter: the customers.