(5 years, 4 months ago)
Commons ChamberI am grateful for the hon. Lady’s question. I am intuitively sympathetic to all the points that she makes. I am very clear that there should always remain a telephone service, a paper-based service for those who need it, and the appropriate signposting. Inclusive justice is very important and we should never innovate merely because we can. We do not use new technologies merely because we can, but because they give a better outcome for the people who use our justice system.
When it comes to the digitisation of the probate service, the Minister should be aware that constituents are still coming to me, reporting delays of up to 10 or 12 weeks before they receive probate. They are having to negotiate automated email replies and phone lines that are too busy to handle calls. What can he say today to give relief to my constituents and others who are affected, following the death of a loved one?
(8 years, 8 months ago)
Commons ChamberWe have explored that issue in depth for a long time this afternoon. There will be further opportunities later today and tomorrow in the Budget debate. Let me just repeat the commitment that I have made today: we will not be pressing ahead with the proposed PIP cuts; we will not be seeking alternative offsetting savings; and the Government do not have plans for further welfare savings.
I welcome my right hon. Friend to his new role. I see him as a ray of sunshine after a bleak few days. He will be aware that PIP is there to meet the extra costs of disability, and those costs have been rising rapidly. May I apologise for adding to his workload by recommending that he read Scope’s Extra Cost Commission report, which looks at how Government can reduce—and work with the private sector to reduce—those extra costs to ensure that PIP really does go further?
I thank my hon. Friend for his kind remarks. I always like to try to be a ray of sunshine if I can. I am really grateful for the reading recommendation, and will make it an early priority.