Jobcentre Plus Offices: Closure

Stephen Crabb Excerpts

Monday 30th January 2017 Commons Chamber

[Caroline Nokes]

As the hon. Lady will have heard me say, the vast majority of our UC claimants now access services online, and we welcome and encourage such a relationship. We have made it very clear that vulnerable claimants will be able to make claims by post in some circumstances, particularly where they find it difficult to access a jobcentre or have childcare responsibilities, and it is very important to make that distinction. The hon. Lady talked about accessibility. Where there is a difference under the ministerial criteria of more than 3 miles or of 20 minutes by public transport, we will seek to hold a public consultation, which will then feed in to our equality analysis so that we can best understand the impact on claimants.

[Stephen Crabb (Preseli Pembrokeshire) (Con)]

One of the things that really impressed me during my spell at the DWP was the quality of the work coaches and their capacity for supporting real, positive change in people’s lives. If there is an opportunity to spend less on near-empty bricks and mortar and to invest more in a greater number of work coaches, is that not exactly the right thing to do?

[Caroline Nokes]

My right hon. Friend is of course right. Our work coaches are on the frontline of delivering services to claimants, not just helping them into work but helping those who are in work into more and better-paid work. That is why we are recruiting more work coaches and looking to make sure that our DWP estate both best reflects value for money for taxpayers and provides the services we need for claimants.