Oral Answers to Questions

Simon Hoare Excerpts

Monday 25th April 2022 Commons Chamber

[Kevin Foster]

I go back to the fact that we dealt with 1 million passport applications last month alone. To put that in context, we usually deal with 7 million in a whole year. Where there are compelling and compassionate circumstances, such as a funeral, applications can be expedited. For some time we have advised people to allow up to 10 weeks for an application to be processed. Last year we sent 4.7 million texts reminding people whose passports had expired to renew them. We have no intention of further extending the standard. We are processing most passports well within that time, but this is a virtually unprecedented surge in demand, and if people are planning to travel this summer, we advise them to get their application in as soon as possible.

[Simon Hoare (North Dorset) (Con)]

“Unprecedented” might be true, but the surge should absolutely have been foreseeable. I hear what the Minister says; my constituents tell me that in their experience, the process has been either very good or an absolute shambles. I agree with what the hon. Member for Easington (Grahame Morris) said: there needs to be a better interface between Members of Parliament and the Passport Office. Constituents going abroad for a family funeral, for a holiday or for business reasons are not getting through to the office, and are lied to by officials when they do. Something needs to be done to arrest that, and quickly.

[Kevin Foster]

I thank my hon. Friend for his comments. Early in January, we were processing about 60,000 passports a week, and by mid-March we had nearly trebled or even quadrupled the output of the service. I agree that we must review the performance of the hotline for MPs, particularly for instances where there are compelling or compassionate reasons for expediting an application.