Energy Price Freeze
Debate between Simon Danczuk and Luciana Berger
Simon Danczuk (Rochdale) (Lab)
It is a delight to follow the hon. Member for Stroud (Neil Carmichael); I cannot think of anybody I would rather follow in this debate. I thank my colleagues for initiating this important debate. I want to use this opportunity to talk about my experience and that of my constituents when dealing with energy companies.
I welcome the proposal from the leader of the Labour party to freeze energy bills, certainly for consumers but very much for businesses as well. In my constituency I meet businesses on a regular basis that have been treated appallingly by energy companies and/or their brokers. Businesses have been expected to put down unrealistic bonds or deposits so that they can get energy, and they are also being conned—quite literally—into energy deals that are wholly inappropriate for them. Action needs to be taken.
Let us consider how consumers are treated by energy companies. Over the past few days there has been talk in the press about how energy companies are deliberately hanging on to their customers’ money. I am in no doubt that that is a deliberate policy by some of the energy companies, and I will give the House two or three examples of what energy companies are doing with their customers’ money.
One example is something of which I have personal experience. Until two years ago I had a prepayment meter. Someone on a prepayment meter receives an annual statement that sets out what they have used and what they are likely to use in the next 12 months. It predicts how much energy someone will use, and what the likely cost will be. I decided, understandably, to move to direct debit to reduce the bill. I phoned the energy company—British Gas—and the call handler explained that they had to go through a process of assessing what my bill was likely to be. I pointed out that a prediction had already been made in the annual statement, but of course they insisted on going through the process of counting the number of radiators and asking how many people were in the household. Lo and behold, to nobody’s surprise the company suggested a higher direct debit on a monthly basis than what I had been paying for the past 12 months.
In reality, the company was trying to bamboozle me into paying more per month. I am fairly forthright and insisted that it stuck to a reasonable amount of money, but my concern is that many people, particularly those on prepayment meters, are some of the most vulnerable in our society and could easily have been bamboozled into paying a higher direct debit than they should have paid. I am convinced that that call handler had been encouraged to take people down that route so that they would pay more.
Luciana Berger
I thank my hon. Friend for kindly giving way. He articulates an important point about vulnerable customers who are paying above the odds on prepayment meters. However, it is not just those on prepayment meters who pay direct debits; we all have the opportunity to do that. I have raised this point before in the House, but is my hon. Friend aware of actions by companies such as E.ON, which was previously my energy provider? I see myself as very forthright, but when I called it to amend my direct debit—I knew I was paying above the odds on a monthly basis—it would not allow me to amend it. I had to pay the price it offered me, and that was it. I had to pay above the odds, and it was essentially allowed to accumulate money from me. That was the only choice offered to me; otherwise I had to pay a quarterly amount, and a much higher price for my energy.
Simon Danczuk
I am obviously not aware of that particular case although I am happy to make representations to E.ON on my hon. Friend’s behalf, and try to get her a better deal. She makes an important point.
My second example is from when I moved house, just over 12 months ago. I stopped the relationship with British Gas to move to another provider, yet the money it was taking from me continued to leave my account. I had to get on the phone and kick up a stink to get the money back. British Gas had retained literally hundreds of pounds that were due to me. That was being done to maximise its profits.
Let me give the House a third example. This one is from a constituent, Alan Valentine, who contacted me this week because of the hullabaloo on energy prices. His mother died in March, and he paid the final bills using British Gas’s automated payment system. Needless to say, a company called Past Due Credit Solutions was soon chasing him for payments he had already made. Mr Valentine states:
“I am concerned mainly that many thousands may be sent demands for bills already paid, many hundreds of whom may be elderly or forgetful, many of whom may then pay the bill again.”
Those are clear examples of energy companies doing all they can to maximise their handling and holding of consumers’ money. Those behaviours are wholly unacceptable.