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Written Question
Infected Blood Compensation Authority: Correspondence and Telephone Services
Wednesday 12th February 2025

Asked by: Scott Arthur (Labour - Edinburgh South West)

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what assessment he has made of the adequacy of the performance of the Infected Blood Compensation Authority in dealing with (a) calls and (b) correspondence from potential claimants.

Answered by Nick Thomas-Symonds - Paymaster General and Minister for the Cabinet Office

I am informed that in January, the Infected Blood Compensation Authority handled 709 calls and responded to 832 emails. The Authority is taking the approach of having single points of contact for claimants, and I was pleased to learn how this has fostered positive relationships with many of those in the infected blood community.


Written Question
Infected Blood Compensation Authority: Scotland
Tuesday 11th February 2025

Asked by: Scott Arthur (Labour - Edinburgh South West)

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, whether he has made an assessment of the adequacy of the performance of the Infected Blood Compensation Authority in dealing with cases which involve the Scottish legal system.

Answered by Nick Thomas-Symonds - Paymaster General and Minister for the Cabinet Office

I understand that the first group of claims included victims from England, Scotland, Wales and Northern Ireland. Claimants who live in Scotland can receive legal support from firms with particular expertise in Scots law, if they wish, and I have been assured that as the scheme expands, the Authority will increase legal capability across all the UK.