Civil Service Pensions Debate

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Department: Cabinet Office
Nick Thomas-Symonds Portrait Nick Thomas-Symonds
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My hon. Friend is absolutely right. That is why the introduction of the public interest test to end outsourcing by default is so important for systemic change.

Sarah Dyke Portrait Sarah Dyke (Glastonbury and Somerton) (LD)
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My team are dealing with 18 civil service pension scheme cases. One of them involves Frosoulla, from Glastonbury, who took partial retirement earlier this year to care for her 92-year-old mother. She has made more than 15 calls to Capita and each time been reassured that her case has been prioritised—but she still has not had any correspondence at all, and she has no pension to draw on. After years of public service, she deserves better. How does the Minister intend to restore confidence for people like Frosoulla, who simply want access to the money that they have worked hard to earn?

Nick Thomas-Symonds Portrait Nick Thomas-Symonds
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The only way to restore confidence is quite simply to get this service to the level it should be at—to the level that her constituent deserves.