Personal Independence Payments

Sandra Osborne Excerpts

Tuesday 28th October 2014 Westminster Hall

[Mr Clarke]

Mr Gray, I do not think that anybody would confuse your neutrality in this debate with the opinions that you rightly express when you have the opportunity.

Mencap, when giving evidence to the Public Accounts Committee, asked that the reassessments of people currently claiming disability living allowance be stopped until the huge delays in assessing people’s PIP applications were dealt with. The Select Committee on Work and Pensions, chaired admirably by my hon. Friend the Member for Aberdeen South (Dame Anne Begg), released a report in March 2014 entitled “Monitoring the performance of the Department for Work and Pensions in 2012-13”. It found that the current level of service offered to PIP claimants and the length of time that disabled people had to wait to find out whether they were eligible was “unacceptable”. Statistics published by the DWP on 11 February 2014 showed that 229,700 new claims had been submitted up to the end of December 2013, but that only 43,800 decisions had been made. Noting that some claims were taking six months or more to process, the Committee called for “urgent action” on the current “unacceptable service” provided to PIP claimants. While some of the reports were published several months ago, the situation has hardly changed. Statistics released by the DWP in September show that, of the 529,400 cases registered for PIP between April 2013 and the end of July 2014, just over 206,000 had been processed and awarded, declined or withdrawn. That means that just under 40% of cases registered for PIP have been cleared in 16 months, which is a wholly avoidable disaster for claimants.

The problem is not exclusively Scottish. The Government, through the Secretary of State for Work and Pensions, are gambling that the British public are suffering from austerity measures and that they have little interest in how people with disabilities are being treated. The Government are wrong, and their standing in the eyes of the public is suffering. People with disabilities have families and friends, and the British people are profoundly fair. In any event, it is morally repugnant for the coalition Government to mistreat vulnerable people as a result of a bureaucratic logjam that they have created and for which they must accept responsibility. In other words, it is a United Kingdom Government problem.

I have congratulated Citizens Advice on its report, but it would be remiss of me not to highlight and promote the outstanding work of local government and their partners, which engage closely with vulnerable people. In my constituency, for example, North Lanarkshire council has recognised the plight of vulnerable people and has impressively put substantial additional resources into tackling their welfare issues, providing even more welfare rights officers. No praise is too high for the marvellous work that they do.

[Sandra Osborne (Ayr, Carrick and Cumnock) (Lab)]

Will my right hon. Friend give way?

[Mr Clarke]

If my hon. Friend allows me, I will not, so as to give the Minister time to reply.

In conclusion, the Secretary of State should have the humility to offer a profuse apology for the stress, hardship and financial inconvenience that the roll-out of PIP has caused to so many people. He should publicly apologise on behalf of his Government. There should be a clear timetable for dealing with the transition to PIP, and it should be agreed in consultation with local government, Citizens Advice, MPs and interested charities. There should be no further roll-out of PIP until all the problems and backlogs have been sorted. There should be a further independent inquiry to identify how the Department for Work and Pensions got into this hopeless mess and how it will respond.