"It is a pleasure to serve under your chairmanship, Dame Siobhain. I declare that I have a Capita Prison Service pension of six years, but I am 34 years away from my retirement age, so I do not have a current financial interest. I am also a member of the …..." Sally Jameson - View Speech
"I thank my hon. Friend for raising that appalling case. Current service levels are completely unacceptable. We continue to use the most stringent commercial levers that we have under this contract, including withholding contractual payments. We have 147 surge staff deployed in this crisis. We will not be moving any …..." Sally Jameson - View Speech
"I am sorry to hear of the experience that the right hon. Member’s constituent has had with Capita. As I have said, its performance has been abysmal, and we will hold it to account every single day until service levels are brought back to a good standard. I would be …..." Sally Jameson - View Speech
"I hope to be able to update the House shortly after recess with further steps that the Government are taking. As I have said, we have a Capita-funded remedial adviser in place who is identifying the delivery issues, and we have also deployed auditors to Capita to get a full …..." Sally Jameson - View Speech
"I thank the hon. Member for bringing that idea to this House. I will be happy to put that to Capita when I next meet it, and if she wants to write to me with her case, I will happily ensure that it is escalated...." Sally Jameson - View Speech
"I thank my hon. Friend for raising his constituents’ cases. I have had many similar cases in Doncaster. I assure him and his constituents that I am using all the levers at my disposal to ensure that Capita delivers a better performance at the earliest possible time. We have set …..." Sally Jameson - View Speech
"Current service levels are completely unacceptable, and we are holding Capita accountable by withholding payments in the short term and assessing the long-term viability of bringing the scheme in-house. We will continue to use the most stringent commercial levers we have under this contract—which was signed by the last Government—to …..." Sally Jameson - View Speech
"I thank the hon. Member for raising her constituent’s experience, which I am sorry to hear about. I have many similar examples in my constituency, as I know have Members across the House. I hope to provide a more substantive update in October. As I have said previously, Capita’s performance …..." Sally Jameson - View Speech
"An independent, Capita-funded remedial adviser has been appointed to identify service delivery issues and to allow us to continue to hold Capita fully accountable. Around 147 surge staff have been deployed in this crisis. The Government remain committed to maintaining resource levels. No team members will be withdrawn from that …..." Sally Jameson - View Speech
"Capita’s performance has been totally abysmal, and I too have raised it a number of times in this House. I can assure my hon. Friend that we will be holding Capita to account, including withholding nearly £10 million of contractual payments, because we will not pay for services that have …..." Sally Jameson - View Speech