Sally-Ann Hart
Main Page: Sally-Ann Hart (Conservative - Hastings and Rye)Department Debates - View all Sally-Ann Hart's debates with the Department for Transport
Railway Ticket Offices
Sally-Ann Hart Excerpts(1 year, 1 month ago)
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Sally-Ann Hart (Hastings and Rye) (Con)
It is a pleasure to speak under your chairship, Mr Davies. I congratulate my hon. Friend the Member for West Dorset (Chris Loder) on securing the debate and highlighting this important issue.
Southeastern and Southern, the two rail operators in my beautiful constituency of Hastings and Rye, have made proposals that were subject to consultation. I have urged constituents to engage in the consultation to ensure that their views are heard and taken into account. I have also met representatives from Southeastern and Southern to highlight my concerns and those of constituents who have contacted me.
Southeastern’s proposal is to close the ticket offices at St Leonards Warrior Square and West St Leonards and have station staff visible and available to provide a wider range of customer support, including accessibility and safeguarding. Hastings station is to be a travel centre, where customers will have access to help, information and all ticket-selling facilities currently available at a ticket office, including a face-to-face service. I welcome the proposal for Hastings station, which is one of the busiest on the rail network, serving a highly diverse range of customers, including tourists arriving and departing or changing trains.
Southern proposes to reduce the opening hours at Rye station and, worryingly, to close all ticket office facilities on Sundays. This proposal is unacceptable. Hastings is to be a travel centre because it has a large volume and range of customers, including tourists, during both the week and the weekend, but this is also true of Rye. I am advocating for Rye station to be made a travel centre because Rye is also primarily a tourist town, and has an older demographic that is not always adept at using online services or ticket machines. One size does not fit all.
Although I am acutely aware of the financial constraints following on from covid, the reduction in passenger numbers and the huge subsidies provided by the Government, I ask train operators to tailor their plans according to local need. I have asked them not to judge local response to their consultations, as people might not know about them or they might be unable to respond for some reason, even though they care about what happens. It is important that train operators listen to local residents and, importantly, to their staff on the ground as to what they consider to be an essential ticket office service for a given locality.