Disability Support

Debate between Ruth George and Bill Grant

Wednesday 19th December 2018 Commons Chamber

[Bill Grant (Ayr, Carrick and Cumnock) (Con)]

It is a pleasure to follow the hon. Member for Oldham East and Saddleworth (Debbie Abrahams). I commend her on her passionate speech.

In recent months, much has been said of the ongoing changes to the social security system. Indeed, some Opposition Members continually focus on negative experiences, to the exclusion of the positive aspects of change. I cannot agree with that often gloomy assessment, however well intended it is. I have spoken to those in my constituency who deal with the delivery of a changing welfare system at the jobcentre every working day, and who also dealt with the previous clumsy, fragmented social security system. I was pleased to note that staff are enthusiastic about the changes and advised me that the Government have listened to them on this long journey and continue to listen when areas of improvement are identified.

With the wholesale replacement of an entire welfare system that was tired and not fit for purpose, such gradual improvements are not surprising—indeed, they are an indication that the Government continue to listen to feedback from those best placed to offer it. The work coaches dealing with cases each and every day now have greater flexibility to help vulnerable individuals, assisting each in a different way, tailored to their particular circumstances. Coaches can focus on the most pertinent cases, while claimants who demonstrate their familiarity with the system through their daily work diary can be left, for the most part, to navigate the system by themselves, although assistance must always be available to them if required.

[Ruth George]

The hon. Gentleman is making some points about the universal credit system, but that system is not accessible by 50% of disabled people. They are unable to access it online or through their work journal. In my area, home visits are not being allowed either. What does the hon. Gentleman say to those people who cannot access such a system?

[Bill Grant]

It is difficult to say something positive about those cases, but I can relate that to my own experience—

[Ruth George]

These are people with disabilities.

[Bill Grant]

I can only relate that to my own experience. We have outreach workers who go and assist these individuals, and that assistance must be given when requested. I am saddened if that is the case in the hon. Lady’s area, but I am proud of the staff in Ayr and other local jobcentres.

Like many Members, I have had concerns that the implementation of such a comprehensive system may lead to errors, human or indeed systemic, in the support given in particular to vulnerable and disabled claimants. Indeed, I have referred to these concerns previously in this very Chamber. However, I have been reassured by recent measures, particularly those announced in the Budget, to ensure support during that transition. The additional £1 billion over five years to support the transition is especially welcome, but I accept that more would be welcome in that regard.

I have likewise been concerned by allegations of failings in the health assessments required under the personal independence payment scheme. However, on inspection of and after a closer look at the figures, this pessimism is not supported. I understand that only 4%—[Interruption.] There is a degree of pessimism. Of initial decisions, only 4% are overturned at appeal. Of course, we have all dealt with specific cases where errors have indeed been made—and, I hope, rectified—but the overall figures are encouraging. I repeat that the overall figures are encouraging. We need to monitor what we are doing to understand what we are doing. Almost 90% are satisfied with the PIP claim process.

Something that is often overlooked, sadly in my view, is the flexibility for those with disabilities returning to work that is encouraged by the revised welfare system. Where previously there were rigid rules—very rigid rules—there is now the flexibility to allow a phased reduction in benefits while a person builds up their hours and their confidence in a new role. This can be a challenging yet rewarding event for the individual. This is a sensible element of the new system in helping people back into work, where appropriate, and one I very much support.

The Disability Confident scheme, which has been with us for a number of years, also assists greatly with this process. I commend employers throughout the length and breadth of the country for embracing this excellent system. At this juncture, I note that disability benefits are not covered by the benefits cap, and rightly so.