Parking (Code of Practice) Act 2019

Baroness Winterton of Doncaster Excerpts

Wednesday 4th June 2025 Lords Chamber

[Baroness Taylor of Stevenage (Lab)]

Again, I totally understand that frustration. What is important to motorists is that it is transparent when they arrive, so that they are able to make their own choice about whether they wish to use that car park. When you have a sign 12 feet up from the ground that you cannot read from your car, or when it has three columns of close-printed type in font size 6, it does not help anybody. All these matters are being considered. I hope that , as a result of the consultation, we will be able to do as much as possible to ensure that the process is transparent, so that when you turn up at a car park, you know what you have to pay and how long you will be able to stay there.

[Baroness Winterton of Doncaster (Lab)]

My Lords, I campaigned against cowboy wheel clampers because I saw the misery that rogue parking companies caused to motorists. Does my noble friend the Minister agree that, as the AA says, if there were an independent appeals process, a scrutiny oversight board and limits on what could go to court—as set out in the code of practice—the amount of time that courts spend on sorting out disputes could be massively reduced?

[Baroness Taylor of Stevenage (Lab)]

I thank my noble friend for all the work that she did on this—I am sure that the people in her area were grateful for it too. There is evidence of private parking appeals processes being unfair to motorists and insufficiently independent. It is important that motorists have confidence in the appeals process and that it is genuinely independent from the private parking industry. If motorists cannot trust the appeals process, they will be less inclined to engage with it. That could lead to worse outcomes for motorists. We will seek to further understand motorists’ concerns about the appeals process, and we are certainly looking at some of the ideas that my noble friend mentioned.