Post Office

Roberta Blackman-Woods Excerpts

Wednesday 27th November 2013 Commons Chamber

[Jo Swinson]

My hon. Friend is right to highlight the vital role of the community post office, particularly where that is literally the last shop in the village. That is where the investment in those branches that did not qualify under the previous programme but will now, will help to ensure that they too can provide a modern service and make available the widest range of financial services in a community where there may not be other banking facilities. In such areas, where people may depend significantly on deliveries and online shopping because of the access it gives to large retail areas and conurbations, the parcels market is increasingly important as part of the business model of post offices.

[Roberta Blackman-Woods (City of Durham) (Lab)]

A designated post office recently closed in a village in my constituency. It has been replaced by post office facilities in a shop. Although local people are pleased that a service is continuing, they are worried about the lack of privacy in the new location. What steps is the Minister taking to ensure that old and vulnerable people are not put at risk by moves of that nature?

[Jo Swinson]

The hon. Lady makes a genuine point, and it is important, depending on what the transaction is, that appropriate privacy can be given. At the same time, the old model of the post office with a sort of fortress that had to be built in, seemed outdated to many people, putting a barrier between the customer service assistant and the customer. It also added a huge amount of cost to the way in which the network was run. It is important that retailers and sub-postmasters providing services can take into account the needs of all their customers, and if the hon. Lady has concerns about what is happening in a particular post office, I am certainly happy to look at that.