Rural Phone and Broadband Connectivity

Robert Jenrick Excerpts

Tuesday 3rd February 2015 Commons Chamber

[Robert Jenrick (Newark) (Con)]

Some right hon. and right hon. Members will be surprisingly familiar with my constituency, including the hon. Member for Rhondda (Chris Bryant), although I will not dwell on the result of his leadership of the Labour campaign in the by-election. As they will know, the constituency is predominantly rural, with more than 150 villages, from the suburbs of Nottingham going up through north Nottinghamshire. Our second-largest employer is Vodafone, which employs more than 500 people in the town of Newark. My predecessor and I have had an extremely good and productive relationship with the company. There has been good news, which I will come to, but there are a number of concerns.

[Mr Vaizey]

Start with the good news.

[Robert Jenrick]

I will deal with that last.

During his Westminster Hall debate, my hon. Friend the Member for Hereford and South Herefordshire (Jesse Norman) set out eloquently the moral and economic case for broadband in rural areas. It is not just about isolation, but about enabling people to lead full lives in an interconnected world and to consume the news, learn, be economically active and connect with relatives who live around the country and the world. I am part of perhaps the last generation of MPs to have known the world before broadband, and the opportunities it presents are immeasurably greater than those I knew as a child.

The greatest barrier to aspiration and meritocracy is lack of information. Individuals frequently set their horizons according to the world they know and have it broadened by more information and knowledge about which university to go to and which employer to seek out. It is no exaggeration to say that broadband access is about giving young people and people of all ages the benefits of the rich possibilities of our interconnected world. Not having those opportunities has a major effect. It is also evident that such access is about economic growth. The 150 villages in my constituency are brimming with small businesses, entrepreneurs and communities that want to get on and succeed, but they are being held back, with one hand tied behind their back, because of a lack of broadband access.

This is also about closing both the rural-urban gap and the north-south divide. Some 350 people commute from Newark to London. That is a difficult journey to make every day, but it can be made regularly if people can work from home with good quality broadband.

Nottinghamshire county council has made good progress in recent years. I pay tribute to Nicola McCoy-Brown, my contact at the council, and the £20 million better broadband for Nottinghamshire programme. A number of villages, including Collingham, have seen huge improvements in recent years, but a huge amount of work remains to be done. More than 40 villages in my constituency have little broadband, certainly not enough to run a business or to work or do proper education from home.

I want to raise a few concerns. The first is whether all the public money is being well spent. Those Members familiar with my constituency will know that a vast swathe of it is, in effect, made up—my constituents will not thank me for saying this—of commuter villages that are almost the suburbs of Nottingham. I am surprised that those villages are deemed not economically viable for BT to be able to supply them. I suspect that East Bridgford, Bingham and villages surrounding Southwell are economically viable and that BT is not using public money appropriately.

Secondly, the figures of 5% and 10% are frequently misused, because they are denoted by county and local authority. The result for local authorities that are predominantly urban, such as Nottinghamshire, is clearly very different from the result for those that are predominantly rural. My constituency is the 10% that is rural in Nottinghamshire, so the definition of what is rural and remote in Nottinghamshire is different from that in Herefordshire, Wales and Cumbria. In fact, a vast swathe of that 10% is not particularly rural or remote at all. I think the definition is misused.

I entirely endorse earlier comments about linking mobile and data. Smartphones are ubiquitous in my constituency, but no one can use them, even in Newark town. They are sold in all the shops by all the dealerships, but no one can use them.

Time is against me, so I will finish by addressing Openreach. The company claims not to be a monopoly, but it displays all the characteristics of one. I know this issue is market sensitive, but I urge the Minister to look into it. For good business reasons, the organisation needs to be separated from BT and broken up. In the short term, I urge the Minister to do something about the appalling customer service at Openreach and to encourage it to treat its customers with the respect and dignity they deserve.