Mid Staffordshire NHS Foundation Trust (Inquiry)

Robert Flello Excerpts

Wednesday 6th February 2013 Commons Chamber

[The Prime Minister]

I can certainly give my hon. Friend that guarantee. The whole tenor of this report is that quality patient care must come before anything else, including targets, no matter how important they can sometimes be. I join him in praising those in his own local hospital who have been working hard and delivering accident and emergency services. If anyone wants to understand just how badly the target chasing and obsession got at Stafford hospital, they can see on page 108 in volume I some chilling evidence that staff just felt they could not complain about quality because they were being chased so hard on the targets that everything else was put to one side.

[Robert Flello (Stoke-on-Trent South) (Lab)]

The Prime Minister has said that the concerns of patients’ families were ignored, but in fact they and representatives were lied to. One consequence of what happened at Mid Staffordshire is that, despite nobody suggesting that there is a widespread problem throughout the NHS, people have a real fear: whenever there is a case of poor care in one of our hospitals, people immediately jump to conclusions and ask, “Is this a wider problem?” I look forward to hearing the Prime Minister’s comments in a moment, but I hope that this report will go some way to alleviating people’s very real fear that when they see one of their loved ones treated in a way that falls way below or slightly below the standard they were expecting, they can have the confidence to know that it is not Mid Staffs all over again.

[The Prime Minister]

I listened carefully to what the hon. Gentleman said, and I am sure he is right; I do not think we are looking at other problems across our NHS of a Stafford-style scale, where this went on for year after year and potentially hundreds of people lost their lives prematurely. However, we do know that there are problems in parts of our NHS and problems in individual hospitals. One of the things we have to learn from this report is that when that happens we must not say that everything is fine and we must not have a culture of complacency. Instead, let us have a proper way of dealing with the problems. That is the big change that needs to come out of this.