Oral Answers to Questions

Richard Graham Excerpts

Monday 7th July 2014 Commons Chamber

[James Brokenshire]

This is an exceptional period of demand. To put this into context, the Passport Office would usually handle about 5.5 million applications per year, and this year it has received about 4 million applications already. That gives some context to the work that is involved. “Work in progress” figures will run into hundreds of thousands because of the output that the Passport Office is delivering—about 170,000 a week. That gives a sense of the scale of the work that is involved. Yes, there are pressures there, but the Passport Office is responding to the challenge.

[Richard Graham (Gloucester) (Con)]

What matters when Departments miss their targets is how everybody reacts, and the Home Secretary and Ministers have reacted with energy and determination to resolve this problem. May I thank the Passport Office, which so far, even though it has been a close-run thing in several cases, has managed to resolve 100% of my constituents’ problems so that they can travel on time? Will my hon. Friend join me in thanking my constituents for their patience and my constituency office for its resilience in making sure that so far everybody has got away on time?

[James Brokenshire]

I am pleased to give that recognition to my hon. Friend’s constituents, and, of course, constituents across the country who are working with HMPO to see that issues are resolved. We have put additional measures in place to assist colleagues from across the House with their individual inquiries, recognising the need to ensure that passports can be delivered to enable people to travel on their holidays.