Oral Answers to Questions

Richard Foord Excerpts

Wednesday 26th April 2023 Commons Chamber

[Stuart Andrew]

Over the past few years, there have been at least 15 calls for various extra characteristics to be added. There has not been sufficient evidence for doing so, but we will always keep the characteristics under review. Let me make it very clear that this Government will absolutely do everything we can to tackle any issues around violence towards women and girls. We have been and will continue to be strong in our actions against those who seek to create harm.

[Richard Foord (Tiverton and Honiton) (LD)]

5. What steps the Government is taking to help ensure that companies make reasonable adjustments for customers with a disability.

[The Minister for Equalities (Stuart Andrew)]

The Equality Act 2010 places a duty on businesses and service providers to make reasonable adjustments to improve disabled people’s access to the goods and services that they provide. It is imperative that disabled people are not placed at a substantial disadvantage in comparison with those who are non-disabled.

[Richard Foord]

Maggie from my part of east Devon is one of 11 million people in this country who have hearing loss. Maggie went to a well-known high street branch and explained that because of her hearing she is unable to use the phone. She was offered a 50-mile round trip to Exeter instead. In pursuit of the Equality Act, can the Minister explain what the Government are doing to ensure that banks and big businesses make reasonable adjustments for those with hearing loss?

[Stuart Andrew]

I am sorry to hear the example that the hon. Gentleman gives about his constituent. Under the Equality Act, it would be indirect discrimination if a service provider put in place rules or procedures that applied in the same way for everyone but had a disproportionate adverse effect on particular groups. I am more than happy to meet the hon. Gentleman to discuss the issue and see whether further action can be devised for his constituent.