Digital Landlines: Rural Communities

Richard Foord Excerpts

Wednesday 2nd April 2025 Westminster Hall

[Chris Bryant]

That was a long intervention and I am not sure what precise elements of data the right hon. Gentleman is referring to. What I am saying is that one of the things the operators needed to have was a full list of all vulnerable customers. It is never going to be 100% perfect, because there are some people who had telecare devices but have moved on to a different system, and so on, but in the main the people who know who their vulnerable customers are—those who might be relying, for instance, on a telecare or similar device—are local authorities and local health trusts or boards, or whatever the pattern may be in different parts of the United Kingdom. We have got to a place where 85% of local authorities are now reliably providing that information. I have not had any further complaints from the operators, but we keep on pressing the point with them.

In November, we also introduced the non-voluntary migration checklist, which means that nobody will be moved from one system to another without having had a visit, without having had the system explained to them, and without it being made sure that the new telecare device, or whatever it may be, would work under the new system. That has substantially reduced the dangers that there may be to individuals.

The right hon. Member for East Hampshire referred to the subject of working between Departments. We have been working closely with the Department of Health and Social Care, and that has led to the new telecare national action plan, which was announced a few weeks ago. That, too, was a result of the consultations that we started last July, September and November about trying to make sure that every person in the country who could be at risk because of an outage, an electricity failure, or the simple transition from one system to another, would be covered, and that they would have a system that worked as efficiently and effectively under VoIP as it would have done under the copper system.

I do not think we have any choice about whether we transition from copper, because copper will simply not survive for the next five to 10 years. I am happy to write to the right hon. Member for Tatton (Esther McVey) on the specifics if she wants.

[Richard Foord (Honiton and Sidmouth) (LD)]

If there is a recognition that we need to switch from copper to broadband, then this plainly is another incentive to get broadband rolled out to the most remote rural areas. A councillor wrote to me to say:

“As we only get 2MBs on a good day, adding the land line will reduce the signal to a point where our devices will not work”.

These are people who are trying to work, earn money and pay taxes in rural areas. Does the Minister agree that, if we are going to scrap copper, we need to make sure that we have broadband?

[Chris Bryant]

There is a big point about broadband generally, and I will come to mobile because I think that several Members’ points have not been about PSTN at all today; they have been about mobile connectivity. That is an important issue of resilience as well. I could speak for the whole day about that, not least because of the reports today—I think in The Telegraph—that all of Ofcom’s previous announcements on mobile coverage are rather wide of the mark when it comes to what people are really able to achieve. The hon. Gentleman referred to 2 megabits per second; a telecare device will work on 0.5 megabits per second, so that is not the issue. The issue is whether someone has a router that has a back-up battery that will survive long enough if there is an electricity cut.