Water Company Performance

Richard Foord Excerpts

Tuesday 21st February 2023 Commons Chamber

[Rebecca Pow]

The issue of the surface water flooding is serious. It is all related to the ground water table coming up and influencing the whole system. It is a complicated system, and the situation obviously needs to be addressed. Thames Water is investing a great deal in cleaning up its water; as the hon. Gentleman will know, it is the company that is putting in the super sewer. That scheme, which would never have happened without the Government’s support, is a tremendous model which I believe will be copied elsewhere and will make a significant difference. However, where Thames Water has contravened its permit, it will be held to account.

[Richard Foord (Tiverton and Honiton) (LD)]

Earlier this month, along with some other Members, I received an email from Pennon Group, which owns South West Water, stating:

“we wanted to provide you with the most recent information so that you are able to have an informed debate”.

Does the Minister agree that what should inform our debate is the experience of our constituents, who are seeing their bills rise and sewage flood our waterways, and does she agree that water companies should be focusing on delivering a quality service to bill payers rather than quality lobbying of politicians?

[Rebecca Pow]

South West Water is a one-star company. It is one of the worst-performing water companies. I have had its representatives in a number of times to look at its performance, and it has a clear plan of action for its trajectory to improve. We must hold its feet to the fire in that regard. Let me also say, however, that our friends the Liberal Democrats have been spreading an awful lot of misinformation about this issue—particularly in the south-west, where I come from—and independent fact-checkers have often found many of their claims to be false.