Bailiffs: Regulatory Reform

Debate between Rachel Reeves and John Howell

Wednesday 9th January 2019 Westminster Hall

[John Howell (Henley) (Con)]

It is a great pleasure to serve under your chairmanship, Mr Evans, and to follow the hon. Member for Wolverhampton North East (Emma Reynolds), who introduced this important debate.

The debate is timely. The subject is very much on the lips of the Minister and of members of the Justice Committee, as both the Minister and the Committee are undertaking inquiries at the moment. The Ministry of Justice inquiry, which has called for evidence, will look at the effect of the 2014 legislation, which although it has brought some benefits, clearly did not go far enough and has created new problems, as the Lady told us. Those problems are due to the behaviour of many bailiffs—the way they go about their job is a real problem for us. I believe the Ministry of Justice has promised that any proposed changes will be put out to consultation, so we will all have the opportunity to engage with them.

The Justice Committee also decided to conduct an inquiry on the subject, and we discussed yesterday how it would feed into the Ministry of Justice inquiry and how we could submit it as evidence. The Committee’s inquiry will look at the 2014 legislation and the way in which complaints are handled and dealt with throughout the process. Two issues emerge above all: the extent of regulation and the complaints system. The two are of course associated, but they need also to be looked at separately.

As the hon. Member for Leeds West (Rachel Reeves) mentioned, the Civil Enforcement Association exists, but it is not independent. The system of regulation is effectively one of self-regulation or, in this case, pretty much no regulation. I listened to all the points made by the hon. Member for Wolverhampton North East about why the system of regulation is not very effective. One point that came in, but was not actually mentioned, is that no sanctions can be levelled against a firm of bailiffs conducting its business in such a way.

[Rachel Reeves]

The hon. Gentleman makes an important point. The Civil Enforcement Association is just a trade body. People have to pay a fee to be a member, but a bailiff does not have to be a member. The answer is to have an independent bailiff regulator capable of banning and prosecuting bailiffs who break the law. Does the hon. Gentleman agree that that is in the interests of bailiffs who respect the law and their customers, particularly vulnerable ones?

[John Howell]

I very much agree with the hon. Lady’s description of how the regulatory system should work, but I do not think we should concentrate solely on the regulatory system. I completely take on board everything she said about what the regulatory system needs to include, but we need also to examine how complaints are dealt with if we want to have an effect on bailiffs who are not doing their job properly or are abusing their position.

The current complaints system has seen an enormous increase in people trying to make complaints, but fewer people have been able to do so legitimately. I propose to the Minister that, before she proceeds with the results of the call for evidence, she and I have a conversation. I chair the all-party parliamentary group on alternative dispute resolution, and I think we have the solution to the problem. The solution, which the rail system is using to try to deal with complaints, is to have in place a system of alternative dispute resolution, including such things as mediation, that can deliver quick advice.

One great thing about alternative dispute resolution is that it is much cheaper than going to the courts. That is what we need. If the Minister would like to have a conversation with me, I will propose a system to do that. From the experience that we have of how ADR has been used elsewhere, I think it will satisfy all the requirements that the hon. Member for Wolverhampton North East set out.

Loneliness and Local Communities

Debate between Rachel Reeves and John Howell

Wednesday 15th November 2017 Westminster Hall

[Rachel Reeves]

I will indeed join my hon. Friend in congratulating all the groups across our constituencies, including Bramley Elderly Action in my constituency, which has turned a struggling day centre into a thriving community centre, bringing old and young together.

As well as celebrating what is happening in our own communities, we are also here to support the work of the Jo Cox Commission on Loneliness, of which I am co-chair with my colleague and friend, the hon. Member for South Ribble (Seema Kennedy). As Jo Cox said, loneliness is an urgent issue. As I see it, loneliness is a warning sign that our needs are not being met. Hunger is a sign that we need food, thirst is a sign that we need water and pain signals that our body is sick and needs healing and repair. Experiencing loneliness tells us that there is a gap between our need to connect and the reality of the connectedness that we have at that moment.

This is not a call to end loneliness, even if that were indeed possible, because if we never experience loneliness—that need for human interaction—we would not know how it felt to be connected again. However, for too many, loneliness is a feeling that lasts too long or never quite seems to go away. Loneliness is today’s silent epidemic; it is both chronic and acute. However, being lonely is not necessarily the same thing as being alone. Someone may be far from home and family and feel lonely, but they might be surrounded by people and feel lonely too.

[John Howell (Henley) (Con)]

The hon. Lady is making a powerful speech. I am very concerned about loneliness in younger people. I wonder whether she will come on in a moment to the effect of social media, which can increase the feelings of worthlessness and loneliness, which are fundamental and long term?