Philip Hollobone
Main Page: Philip Hollobone (Conservative - Kettering)Department Debates - View all Philip Hollobone's debates with the Home Office
(10 years, 5 months ago)
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Mrs May
The hon. Lady asks me to change the advice on the website. We are, of course, looking at the advice on the website, as is the Passport Office, to ensure that it is as clear as possible. The point is, though, that the vast majority of straightforward applications are being dealt with within the normal three-week period.
Mr Philip Hollobone (Kettering) (Con)
This is a serious issue, and we all agree that it is not satisfactory. In Kettering, however, I have had three complaints and I dealt with them all myself. As for the MPs’ hotline, the phone was picked up every time and each case was solved within the day to the satisfaction of the affected constituents.
Mrs May
I am grateful to those Members who have indicated that the cases they took up have been dealt with and that people have received their passports. Staff at the Passport Office are working very hard to deal with the cases they are seeing. As we have just heard, they are responding to the cases that MPs are raising—and I think we should not forget that.