Business of the House

Philip Hollobone Excerpts

Thursday 17th January 2013 Commons Chamber

[Mr Lansley]

As the hon. Lady will know from our discussions and a previous answer in business questions, I am keen for us to make progress on this issue. No decisions have been made, of course; in any case, I hope that such matters would be for the House.

I hope that we can get together and consider how we can take forward what has been a substantial success. There are now a large number of petitions; there have been some 8 million signatures on 40,000 petitions since the e-petitions website was created. We must not prejudice that, but we must try to make it as relevant as we can to the work of the House, and the hon. Lady’s Committee has done a great deal on that. I am very open to further discussions, and we are working on the issue now.

[Mr Philip Hollobone (Kettering) (Con)]

What on earth is going on at the UK Border Agency? It has never had the best reputation in the world for the timeliness of its responses to Members’ inquiries, but in the past two or three months, it seems to have got many degrees worse; many of my constituents in Kettering are awaiting replies to correspondence that is two or three months old. May we have a statement from the relevant Minister to make sure that the UK Border Agency sorts out its correspondence protocols?

[Mr Lansley]

My hon. Friend will recall that during questions last week and previously I said that the chief inspector acknowledges that the Border Agency still has a great deal of work to do, but that the situation has started to turn around and is now improving. However, I share with my hon. Friend and many other Members a sense that there is still a way to go. There is a huge volume of correspondence, which is why the agency is introducing a national operating model in March, under which correspondence from hon. Members will be managed through a single process. Guidance has been issued to staff, stressing the need for all correspondence to be dealt with promptly. However, I will take up my hon. Friend’s question with the relevant Minister at the Home Office.