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Written Question
Probate Service: Telephone Services
Tuesday 8th September 2026

Asked by: Peter Swallow (Labour - Bracknell)

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, if he will review charges levied on phone calls to the probate service.

Answered by Alex Davies-Jones - Parliamentary Under-Secretary (Ministry of Justice)

Calls to HMCTS telephone numbers are already included in the vast majority of home and mobile phone plans. Once someone has got through to an adviser, we also offer a call-back service for those who would otherwise have difficulty paying for the call.