Peter Kyle
Main Page: Peter Kyle (Labour - Hove)Department Debates - View all Peter Kyle's debates with the Department of Health and Social Care
(4 years, 2 months ago)
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Matt Hancock
People should call 111 if they are concerned; they should not attend A&E or go to their GP, unless 111 has correctly told them to do that. The 111 call handlers are highly trained. There are GPs at the other end of the line to make sure people get the best advice. It is the place to go to.
Peter Kyle (Hove) (Lab)
Having experienced the outbreak in my home town of Brighton and Hove, I would like to commend the work of the Secretary the State’s Department, his officials and public health officials across the country. In particular, I would like to thank the Under-Secretary of State for Health and Social Care, the hon. Member for Bury St Edmunds (Jo Churchill), who personally went beyond the call of duty to keep me and my colleagues informed at every step. I am convinced that the strategy that was unfolded in our city was the correct one, but what was not quite good enough was the explanation given to residents of why that strategy was chosen. Those who came into contact with people with coronavirus were contacted proactively, but those in the same space who were concerned had no information at all. Is this something that will get better?
Matt Hancock
The hon. Gentleman is right to praise my colleague. It is a pity, Mr Speaker, that you did not call him earlier, because she has just left the Chamber. He is right; we are constantly learning. Communication in this area is always a challenge, because we have to get some quite technical information over to a large number of people in a very short time. We do our very best, but we are constantly learning from what goes well and what goes badly, so I would love to hear more from him about how we can improve.