Asked by: Peter Grant (Scottish National Party - Glenrothes)
Question to the Cabinet Office:
To ask the Chancellor of the Duchy of Lancaster and Minister for the Cabinet Office, what assessment the Parliamentary Health & Services Ombudsman has made of the extent of the technical problems with its postal mailbox in summer 2021 which led to some submitted complaints not being processed.
Answered by Michael Ellis
We have been informed by officials at the Parliamentary Health & Services Ombudsman (PHSO) that the technical problems were caused by third-party servers used by the House of Commons. This issue was swiftly resolved by the House of Commons IT team. Members wanting to follow up on any cases submitted during this time should contact the PHSO directly via the MP mailbox as usual.