Independent Complaints and Grievance Policy

Pete Wishart Excerpts

Thursday 16th November 2017 Commons Chamber

[Andrea Leadsom]

I am extremely grateful to my hon. Friend for his Committee’s work on this issue, and for keeping me up to date with its investigations and reports.

I hope I can reassure my hon. Friend that there is not intended to be any confusion about the outcome of the working group’s activities. We aim to create an independent complaints and grievances procedure that will be run within the House, using as a reference point the work that has already been done here, as well as the office of the Parliamentary Commissioner for Standards and, potentially, support from existing organisations in the House. We intend to end up with the independent helpline, which will continue to provide immediate guidance and signposting, and an independent grievance procedure that will enable action to be taken against Members, staff, peers and so on. In addition, however, there will always continue to be the parties’ own complaints procedures. There will not be a mixture of those different processes; they will be separate, and very clearly set out. I hope I can reassure all Members on both sides of the House that there will be extreme clarity about how individuals can express their grievances.

[Pete Wishart (Perth and North Perthshire) (SNP)]

I thank the Leader of the House for early sight of her statement. I commend her for the timely way in which she has set up the working group, her leadership on this issue, and the open and inclusive way in which she has dealt with the business of putting the group together and organising its important work. She is right to say that it must be a fully cross-party group with an input from staff bodies across the House. I am particularly delighted that Unite and MAPSA will be involved. Perhaps the Leader of the House will consider including other representative bodies.

Our approach has been to ensure that there is zero tolerance for any abuse or inappropriate behaviour, and that all means are deployed to tackle not just current issues, but the historical patriarchy and cultural hierarchies that have been allowed to develop in the House and have gone unchallenged in the past. We all agree that an independent grievance procedure that provides a safe place where anyone on the estate can raise any harassment issue should be the group’s objective and, as the Leader of the House has said, a solid start has been made. We must ensure that we act in a timely manner and are able to deal with each issue as it comes along.

I am sure that the Leader of the House agrees that anything that we design must have the full confidence of everyone who works on the estate, must be truly independent, and must command the support of all parties in the House. She was right to say—I can confirm this on behalf of the Scottish National party—that all parties have been developing and redesigning their own complaints procedures, which are available to all staff and to the various political parties in the House.

The Leader of the House mentioned the extension of the complaints helpline. Can she tell us when staff can expect to see some new facilities and resources to which they can turn, and perhaps remind everyone what facilities for complaints are currently available?

[Andrea Leadsom]

I am grateful to the hon. Gentleman and his party for their offer to co-operate, very sincerely, in resolving this issue. As I said earlier, all parties have agreed that this is something we must deal with urgently and in a collegiate and non-partisan way. I am extremely grateful to the hon. Gentleman for his reassurance in that regard. He is absolutely right to say that the independence of the new grievances and complaints procedure must be assured, and must have the full confidence of everyone who will be using it. We will ensure that, in due course, we can confirm very clearly to all staff—to all who work on the parliamentary estate and, indeed, those who work in our constituency offices—exactly what options are open to them.

Let me reiterate that we currently have the helpline, which is now available to all staff in both Houses—along with face-to-face counselling sessions if required—but that has a limited capability. The grievance procedure that we seek to establish will have a far greater capability when it comes to action to deal with particular grievances and complaints. There will, of course, always be the individual party process as well. There will be three different sources enabling people to express grievances or complaints. Only two of them, the helpline and the party processes, are currently in place, and it is the third—the independent cross-House, cross-party grievance process that we intend to establish—that will, I think, provide the full cultural change that we seek.